Focus and Scope

The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior primary objective is to publish cutting-edge research related to the concept of satisfaction, as well as those constructs which serve as antecedents and/or outcomes of satisfying experiences. The journal seeks to promote theory development in these areas via reporting quantitative and/or qualitative inquiries, as well as conceptual. Established in 1988, the journal been the recognized leader in its field.

 

 

Peer Review Process

All of the JCSDCB’s content is subjected to peer-review.  Reviewers have no conflict of interest.  Reviewed articles will be treated confidentially.

REVIEW PROCEDURE: The receipt of a manuscript will be acknowledged by email. Three to four reviewers are used in a double blind review process. Upon return of the reviews the accept/reject/revise decision is made by the editor and the contact author is notified. Reviewers' comments are provided to the author(s).

DOUBLE PUBLICATION: To protect JCSDCB, any and each author who allows a manuscript to be published in JCSDCB guarantees that the paper accepted for publication in JCSDCB is not copyrighted elsewhere or that all copyright clearances have been obtained and delivered to JCSDCB and also guarantees to pay any and all damages and legal expenses resulting from any copyright problem existing at the time of publication in JCSDCB. As the authors are the only ones who have full knowledge in this matter they are the ones who bear full responsibility and liability for full disclosure to JCSDCB.

TIMING OF SUBMISSION: Papers can be submitted at any time and will be reviewed and accepted/rejected in as timely a fashion as possible.   The goal of the journal is to provide reviews within 60 days of submission.  

 

 

Publication Frequency

Articles will be added online as accepted and formatted.  in 2017,  JCSDCB migrated to an online format.

Publication Ethics

JCSDCB takes all reasonable steps to identify and prevent the publication of papers where research misconduct has occurred.   All submissions are subject to search for prior publication or unattributed sources.  JCSDCB, or its editors, never encourage such misconduct, or knowingly allow such misconduct to take place. In the event that JCSDCB is made aware of any allegation of research misconduct, appropriate steps will be taken. Articles found to be in violation of a copyright or containing plagiarized material, or other research misconduct,  shall be subject to retraction or correction. Corrections, clarifications, retractions and apologies will be utilized when needed.

Authors Responsibilities

2. Authors and Authors responsibilities

There is no fee for manuscript processing and/or publishing materials in JCSDCB.  Authors are obliged to participate in peer review process.  All authors must have significantly contributed to the research.  All authors are obliged to provide retractions or corrections of mistakes. A list of references, financial support must be provided.  It is expressly forbidden to publish same research in more than one journal.

Archiving

In the event that JCSDCB is no longer published, archives will be stored electronically at UNLV.

Sponsors

Marketing and International Business

UNLV

Journal History

The mission of the Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior is to advance thinking in marketing on a range of satisfactionrelated topics. JCSDCB is an international, refereed journal which publishes scholarly and managerially relevant articles on a broad range of satisfaction-related topics. Thus, research related specifically to consumer or organizational satisfaction/dissatisfaction and complaining behavior as well as research related to buyer choice, loyalty, and commitment are of interest. A range of disciplinary and methodological approaches are accepted and encouraged. Every article published in JCSD&CB has been subject to double blind review to ensure its relevance and quality.

PUBLICATION ETHICS:

JCSDCB takes all reasonable steps to identify and prevent the publication of papers where research misconduct has occurred.   All submissions are subject to search for prior publication or unattributed sources.  JCSDCB, or its editors, never encourage such misconduct, or knowingly allow such misconduct to take place. In the event that JCSDCB is made aware of any allegation of research misconduct, appropriate steps will be taken. Articles found to be in violation of a copyright or containing plagiarized material, or other research misconduct, shall be subject to retraction or correction. Corrections, clarifications, retractions and apologies will be utilized when needed.

 

TIMING OF SUBMISSION: Papers can be submitted at any time and will be reviewed and accepted/rejected in as timely a fashion as possible.  Manuscripts submitted to a special issue will be reviewed after the close date for submissions; they will not be reviewed on a rolling basis unless state dotherwise.  Manuscripts should be submitted to:

http://jcsdcb.com/index.php/JCSDCB

 

FORMAT:Manuscripts should be double-spaced and 12 pt. Times New Roman.   Anylengthmanuscriptwillbeconsideredforpublication. Relevance to the scope of JCSDCB and the contribution of the paper should be clearly articulated.  

 

ABSTRACT:Manuscriptsmustbeaccompaniedbyanabstractofatleast100 words, but less than 500 words. The reader should get a complete and clear understanding of the manuscripts paper’s research and findings.  Contribution, methodologies,andfindingsmustbeclearly articulatedintheabstract. 

 

E-MAILREQUIRED:Werequirethatmanuscriptsandallothercorrespondencecometousbye-mail.ArticlestobeconsideredforpublicationshouldbesubmittedusingMicrosoftWORD. Besuretogetconfirmationthatthefilewas received.

 SUBSCRIPTIONS: Due to the rising cost of postage and printing, JCSDCB has transitioned to an online journal.  Individual and Institutional subscriptions are available.

 

FEIN: 46-4963090

ISSN: 0899-8620

 

ISBN#:

Volume 1, 1988: 0-922279-01-2

Volume 2, 1989: 0-922279-02-0

Volume 3, 1990: 0-922279-03-9

Volume 4, 1991: 0-922279-04-7

Volume 5, 1992: 0-922279-05-5

Volume 6, 1993: 0-922279-06-3

Volume 7, 1994: 0-922279-07-1

Volume 8, 1995: 0-922279-08-X

Volume 9, 1996: 0-922279-09-8

Volume 10, 1997: 0-922279-10-1

Volume 11, 1998: 0-922279-11-X

Volume 12, 1999: 0-922279-12-8

Volume 13, 2000: 0-922279-13-6

Volume 14, 2001: 0-922279-14-4

Volume 15, 2002: 0-922279-15-2

Volume 16, 2003: 0-922279-16-0

Volume 17, 2004: 0-922279-17-9

Volume 18, 2005: 1-58874-574-0

Volume 19, 2006: 1-58874-674-7

Volume 20, 2007: 978-1-58874-768-6

Volume 21, 2008: 1-58874-871-5

Volume 22, 2009: 1-58874-967-3

Volume 23, 2010: 978-1-60904-055-0

Volume 24, 2011: 978-1-60904-152-6

Volume 25, 2012: 978-1-60904-238-7

Volume 26, 2013: 978-1-60904-319-3

Volume 27, 2014: 978-1-60907-408-4

Volume 28, 2015: 978-1-944245-16-0

Volume 29, 2016:  978-1-63587-182-1

Volume 30, 2017: 978-1-64255-837-1

 

CSDCB PUBLICATION LIST: Recent conference proceedings are available on the JCSDCB.com website.  Prior volumes are available. Contact Gillian.naylor@unlv.edu

 

ADDRESS: Manuscripts, subscriptions, and all correspondence should be sent by email to:

 

JCSDCB@unlv.edu

Dr. Gillian S.  Naylor

MIB Marketing and International Business

425 Beam Hall

4505 S. Maryland Pkwy, mail stop 6010

Las Vegas NV 89154-6010

 

WEBSITE:  http://jcsdcb.com/index.php/JCSDCB

 

FINANCIAL/LEGAL: Consumer Satisfaction, Dissatisfaction and Complaining Behavior, Inc., owner & publisher of JCSDCB, is incorporated in Nevada.

 

UNIVERSITY OF NEVADA, LAS VEGAS has NO ownership involvement of any  kind with JCSDCB and is in no way liable for anything to do with JCSDCB.

 

COPYRIGHT: Each volume is copyrighted by Consumer Satisfaction, Dissatisfaction and Complaining Behavior, Inc.

 

In the event that JCSDCB is no longer published, archives will be stored electronically at UNLV.

 

CSDCB CONFERENCES: Since the late 1980’s, CSDCB conferences had, with a few exceptions, been held in odd-numbered years. Since 2003, however, the conferences have been held in June ’06, June ’08, June ’10 and June ’12 and the next conference is scheduled to be held June 2020. Papers and presentations of all kinds are welcome, as long as they are focused on satisfaction, dissatisfaction and/or complaining behavior, or related topics. The paper submission deadline is usually in early April. Contact  JCSDCB@unlv.edu for more conference information.