Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

Marianne Bickle, Guest Editor.  For this special issue, we invite manuscripts that examine the antecedents or consequences of satisfying/dissatisfying Experiences within the Omni Channel Retail Environment.

Directions for submission

Welcome to our new journal management website.   We can now accept electronic submissions.

We are in the process of expanding our archive.  

Abstracts of  Journal articles for the last 20 years are available as an open source

Volumes are available for puchase.  The list of available Volumes is expanding. 

The availability of Individual articles is expanding.

Prior issues of JCSDCB are also available via Proquest or Google Scholar.