• Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

  Vol 31 (2018)

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• 2018 CSDCB Proceedings

  2018
• Vol 30 (2017)
• Vol 29 (2016)
• Conference Proceedings - New Orleans

  2016
• Vol 28 (2015)
• Vol 13 (2000)
• Vol 12 (1999)
• Vol 11 (1998)
• Vol 10 (1997)
• Vol 27 (2014)
• Vol 14 (2001)
• Vol 15 (2002)
• Vol 16 (2003)
• Vol 17 (2004)
• Vol 18 (2005)
• Vol 25 (2012)
• Vol 24 (2011)
• Vol 23 (2010)
• Vol 22 (2009)
• Vol 21 (2008)
• Vol 20 (2007)
• Vol 19 (2006)
• Vol 26 (2013)