Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior
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  3. Vol 27 (2014)

Published: 2016-02-16

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Journal Articles

  • Taking Over the Reins
    Gillian Naylor
  • The Effort Model of Consumer Complaining Behavior: An Update and New Research Directions
    John Huppertz
  • Organizational Responses to Consumer Complaints: A Re-Examination of the Impact of Organizational Messages in Response to Service and Product-Based Failures
    John Huppertz, Eric Mower
  • Value, Satisfaction, and Loyalty: An Evolving Conceptualization
    Steven Taylor, Gary Hunter
  • An Exploratory Investigation into the Antecedents of Satisfaction, Brand Attitude, and Loyalty within the (B2B) ECRM Industry
    Steven Taylor, Gary Hunter
  • Internal Marketing and Employee Satisfaction and Loyalty: Cross-Cultural Scale Validation in Context of U.S. and German Nurses
    Andrew Dahl, James Peltier
  • Service Guarantees: The Impact of Playing ‘Hard to Get’ on Perceptions of Firm Credibility and Repurchase Intent
    Susan Myrden, Kevin Kelloway
  • The A-Craft Model of Organizational Responses to Customer Complaints and Their Impact on Post-Complaint Customer Behavior
    Moshe Davidow
  • How Imperfect Practice Leads to Imperfection: A Hierarchical Linear Modeling Approach to Frustration during an Iterative Decision
    Anjala Krishen, Han-Fen Hu
  • The Relationship between Eudaimonic Well-Being and Social Well-Being with Millennials
    Steven Taylor, Hulda Black, Leigh Anne Donovan, Chiharu Ishida, Kimberly Judson
  • Approaches to Developing a College Course on Consumer Satisfaction
    David Aron
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