Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior
Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior
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  3. Vol. 30 (2017)

Vol. 30 (2017)

Published: 2018-02-02

Full Issue

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Journal Articles

  • Impact on and of the Journal of Consumer Satisfaction, Dissatisfaction, and Complaining Behavior: A 30 Year Retrospective
    Newell Wright, Val Larsen
    14
    • PDF
  • Who posts online customer reviews? The role of sociodemographics and personality traits
    Christopher King Manner
    23
    • PDF
    • PDF
  • A More Personalized Satisfaction Model: Including the BFI-44 in the American Customer Satisfaction Model.
    Elizabeth Crisp Crawford
    33
    • PDF
  • Transformative Service Practice in Higher Education: A Cautionary Note
    Steven A Taylor, Chiharu Ishida, Joon Ho Lim, Duleep Delpechitre
    20
    • PDF
  • CUSTOMER PRESENT DISSATISFACTION AND FUTURE SATISFACTION WITH AUGMENTED REALITY USED IN SHOPPING AND ENTERTAINMENT
    Atieh Poushneh, Arturo Z. Vasquez
    22
    • PDF
  • Customer Journeys Through the Eyes of Undergraduate College Students
    Steven A Taylor, Nathan S. Hartman, Hoon Ho Lim
    20
    • PDF
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