Journal Articles

• Impact on and of the Journal of Consumer Satisfaction, Dissatisfaction, and Complaining Behavior: A 30 Year Retrospective

  Newell Wright, Val Larsen

  14

  • PDF
• Who posts online customer reviews? The role of sociodemographics and personality traits

  Christopher King Manner

  23

  • Requires Subscription or Fee PDF (USD 5)
  • Requires Subscription or Fee PDF (USD 5)
• A More Personalized Satisfaction Model: Including the BFI-44 in the American Customer Satisfaction Model.

  Elizabeth Crisp Crawford

  33

  • Requires Subscription or Fee PDF (USD 5)
• Transformative Service Practice in Higher Education: A Cautionary Note

  Steven A Taylor, Chiharu Ishida, Joon Ho Lim, Duleep Delpechitre

  20

  • Requires Subscription or Fee PDF (USD 5)
• CUSTOMER PRESENT DISSATISFACTION AND FUTURE SATISFACTION WITH AUGMENTED REALITY USED IN SHOPPING AND ENTERTAINMENT

  Atieh Poushneh, Arturo Z. Vasquez

  22

  • Requires Subscription or Fee PDF (USD 5)
• Customer Journeys Through the Eyes of Undergraduate College Students

  Steven A Taylor, Nathan S. Hartman, Hoon Ho Lim

  20

  • Requires Subscription or Fee PDF (USD 5)