Vol. 30 (2017)

Journal Articles

• Impact on and of the Journal of Consumer Satisfaction, Dissatisfaction, and Complaining Behavior: A 30 Year Retrospective

  Newell Wright, Val Larsen

  14

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• Who posts online customer reviews? The role of sociodemographics and personality traits

  Christopher King Manner

  23

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• A More Personalized Satisfaction Model: Including the BFI-44 in the American Customer Satisfaction Model.

  Elizabeth Crisp Crawford

  33

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• Transformative Service Practice in Higher Education: A Cautionary Note

  Steven A Taylor, Chiharu Ishida, Joon Ho Lim, Duleep Delpechitre

  20

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• CUSTOMER PRESENT DISSATISFACTION AND FUTURE SATISFACTION WITH AUGMENTED REALITY USED IN SHOPPING AND ENTERTAINMENT

  Atieh Poushneh, Arturo Z. Vasquez

  22

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• Customer Journeys Through the Eyes of Undergraduate College Students

  Steven A Taylor, Nathan S. Hartman, Hoon Ho Lim

  20

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