Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior
Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior
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  3. Vol. 19 (2006)

Vol. 19 (2006)

Published: 2016-02-03

Journal Articles

  • The Effect of Counter-Experiential Marketing Communication on Satisfaction and Repurchase Intention
    David Aron
  • Testing an Expanded Attitude Model of Goal-Directed Behavior in a Loyalty Context
    Steven Taylor, Gary Hunter, Timothy Longfellow
  • Consumer Perception of Value: Literature Review and a New Conceptual Framework
    Raquel Sánchez-Fernández, M Ángeles Iniesta-Bonillo
  • A Content Analysis of Customer Satisfaction in Annual Reports
    Michael Jones
  • Measuring Customer Satisfaction: From Product Performance to Consumption Experience
    Francesca Bassi, Gianluigi Guido
  • Do Consumers Hold Grudges and Practice Avoidance Forever? A Markov Chain Model of the Decay of Grudgeholding and Avoidance Attitudes
    Sweta Thota, Newell Wright
  • Cross-Cultural Complaining Behavior? An Alternative Explanation
    Jeffrey Blodgett, Donna Hill, Aysen Bakir
  • Is the Propensity to Complain Increasing Over Time?
    Hans Juhl, John Thøgersen, Carsten Stig Poulsen
  • Kohonen Self-Organizing Maps: A Neural Approach for Studying the Links between Attributes and Overall Satisfaction in a Services Context
    Anne-Françoise Audrain-Pontevia
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