Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior
Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior
Skip to main content Skip to main navigation menu Skip to site footer
  • Announcements
  • Register
  • Login
  • Submissions
  • Current
  • Contact
  • Archives
  • About
    • About the Journal
    • Editorial Team
Search
  • Register
  • Login
  • Current
  • Submissions
Search
  1. Home /
  2. Archives /
  3. Vol. 21 (2008)

Vol. 21 (2008)

Published: 2016-02-04

Full Issue

  • Requires Subscription or Fee PDF (USD 10)
  • Requires Subscription or Fee PDF () (USD 10)
  • Requires Subscription or Fee Untitled () (USD 10)

Journal Articles

  • Organizational Responses to Consumer Complaints: A Re-Examination of the Impact of Organizational Messages in Response to Service and Product-Based Failures
    San Bolkan, John Daly
  • Getting Good Complaining without Bad Complaining
    Gavin Fox
  • Reconciling Satisfaction, Emotions, Attitudes, and Ambivalence within Consumer Models of Judgment and Decision Making: A Cautionary Tale
    Steven Taylor
  • Measuring Consumer Satisfaction and Dissatisfaction Intensities to Identify Satisfiers and Dissatisfiers
    Clement Chow, Lida Zhang
  • A Review of the Role of Satisfaction, Quality, and Value on Firm Performance
    Thomas Powers, Dawn Valentine
  • Perceived Versus Actual Complexity for Websites: Their Relationship to Consumer Satisfaction
    Anjala Krishen
  • Negative Word-of-Mouth and Redress Strategies: An Exploratory Comparison of French and American Managers
    Anne-Françoise Audrain-Pontevia, Allan Kimmel
  • Brazilian Food Retailer Satisfaction with Suppliers
    Luciana de Araujo Gil, Jong Yu, Lester Johnson, Alan Pomering
  • Organizational Responses to Consumer Complaints: A Re-Examination of the Impact of Organizational Messages in Response to Service and Product-Based Failures
    San Bolkan
Subscription

Login to access subscriber-only resources.

Make a Submission
Information
  • For Readers
  • For Authors
  • For Librarians
Open Journal Systems
Open Journal Systems Hosting and Support by: OpenJournalSystems.com