Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior
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  3. Vol 22 (2009)

Published: 2016-02-04

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Journal Articles

  • How Retailers Handle Complaint Management
    Torben Hansen, Ricky Wilke, Judith Zaichkowsky
  • Loyalty and its Influence on Complaining Behavior and Service Recovery Satisfaction
    Christy Ashley, Sajeev Varki
  • Loyalty's Influence on the Consumer Satisfaction and (Re)Purchase Behavior Relationship
    Thaweephan Leingpibul, Sunil Thomas, S. Allen Broyles, Robert Ross
  • Relating Switching Costs to Positive and Negative Word-of-Mouth
    Richard Lee, Jenni Romaniuk
  • Segmenting the Customer Base in a CRM Program according to Customer Tolerance to Inferiority: A Moderator of the Service Failure - Customer Dissatisfaction Link
    Lida Zhang, Long Lam, Clement Chow
  • Simultaneity in the Relationship between Sales Performance and Components of Customer Satisfaction
    Rajiv Banker, Raj Mashruwala
  • Taxonomy of the Influence of Other Customers in Consumer Complaint Behavior: A Social-Psychological Perspective
    Ruoh-Nan Yan, Sherry Lotz
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