Vol. 23 (2010)

Journal Articles

• An Exploratory Study of Satisfaction in Buyer-Seller Partnerships

  John Bantham
• The Impact of Satisfaction on Future Choices

  Con Korkofingas
• Service Attributes Satisfaction and Actual Repurchase Behavior: The Mediating Influence of Overall Satisfaction and Purchase Intention

  Syed Akhter
• Consumer Satisfaction and Redress with a Government Third-Party Complaints Agency

  Rebekah Russell-Bennett, Charmine Härtel, Judy Drennan
• Managing Satisfaction in the Automotive Industry: The Economics of Saving Expected Defectors

  John Dillard, Donald Bates
• The Effect of Retailer Communication on Customer Advocacy: The Moderating Role of Trust

  Anna Walz, Kevin Celuch
• A Glimpse into the Consumer Complaining Behavior of Immigrants

  Fanchen Meng, Sijun Wang, Susan Peters, Gary Lawson
• Different Englishes? Investigating Equivalency of the Affective-Response-to-Consumption (ARC) Scale amongst Geographically Disparate Groups of English Speaking Adults

  Alexandra Ganglmair-Wooliscroft, Ben Wooliscroft