Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior
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  3. Vol 23 (2010)

Published: 2016-02-04

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Journal Articles

  • An Exploratory Study of Satisfaction in Buyer-Seller Partnerships
    John Bantham
  • The Impact of Satisfaction on Future Choices
    Con Korkofingas
  • Service Attributes Satisfaction and Actual Repurchase Behavior: The Mediating Influence of Overall Satisfaction and Purchase Intention
    Syed Akhter
  • Consumer Satisfaction and Redress with a Government Third-Party Complaints Agency
    Rebekah Russell-Bennett, Charmine Härtel, Judy Drennan
  • Managing Satisfaction in the Automotive Industry: The Economics of Saving Expected Defectors
    John Dillard, Donald Bates
  • The Effect of Retailer Communication on Customer Advocacy: The Moderating Role of Trust
    Anna Walz, Kevin Celuch
  • A Glimpse into the Consumer Complaining Behavior of Immigrants
    Fanchen Meng, Sijun Wang, Susan Peters, Gary Lawson
  • Different Englishes? Investigating Equivalency of the Affective-Response-to-Consumption (ARC) Scale amongst Geographically Disparate Groups of English Speaking Adults
    Alexandra Ganglmair-Wooliscroft, Ben Wooliscroft
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