Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior
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  3. Vol 24 (2011)

Published: 2016-02-04

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Journal Articles

  • Customer Loyalty, Repurchase and Satisfaction: A Meta-Analytical Review
    Tamilla Curtis, Russell Abratt, Dawna Rhoades, Paul Dion
  • Equity Versus Utility: The Moderating Effect of Acquaintance
    Val Larsen, Newell Wright, Joe Goodman
  • An Examination of the Relationships and Interactions among Product, Brand, Personal and Service Provider Loyalty
    Gary Salegna, Farzaneh Fazel
  • Understanding Triggers of Offline and Online Consumer Recommendations
    Nada Nasr Bechwati, Najoie Nasr
  • Effects of Disliked Executional Techniques in Advertising: A Five-Country Comparison
    Kim-Shyan Fam, Reinhard Grohs, David Waller
  • Body Image Dissatisfaction and Self-Esteem: A Consumer-Centric Exploration and a Proposed Research Agenda
    Anjala Krishen, Dominique Worthen
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