, United States
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 29 (2016): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Digital Dysfunction: Consumer Grudgeholding and Retaliation in the Digital Era
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 32 (2019): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
(Relative) Status Quo Effects on Customer Loyalty in Satisfaction and Trust Relationships in Insurance
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 33 (2020): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Aggregate Consumer Satisfaction: The Telos of Marketing
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 34 (2021): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Customer Satisfaction and Commitment: Considering Relational Investment and Rapport in Customer Service Interactions
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 33 (2020): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Intense Customer Satisfaction while Studying Abroad: Study Abroad as a Transcendent Customer Experience
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 34 (2021): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Forgiving a Loved Brand in the Face of a Transgression: An Exploratory Study
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 33 (2020): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Students' Satisfaction with a Study Abroad Program
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 34 (2021): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Ethnic Congruity Motive: When Service Encounters with Hispanic Frontline Employees Enhance Hispanic Customers’ Service Satisfaction
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 34 (2021): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Personality and Preferences for Characteristics of Pay for Performance Plans: A Path to Job Satisfaction and Customer Satisfaction.
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 35 (2022): Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Organizational and Customer Moderators of Service Recovery on Consumer Forgiveness in Health Care
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 34 (2021): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Does Existential Wellbeing Promote Positive Attitudes about Entrepreneurs?
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 34 (2021): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Extending the Argument: A Case Study Exploring How to Decay Consumer Grudges in a Social Media World
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 35 (2022): Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Reproducibility in Thirty-five Years of Consumer Intentions Research: A Longitudinal Review and Directions for Future Research
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 34 (2021): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Letter from the Editor: Future Directions for the Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 8 (1995): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
A Proposed Framework for Exploring Comparison Standards at Various Stages of the Business-to-Business Relationship Evolution
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 8 (1995): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
The Convergence of Customer Satisfaction and Service Quality Evaluations with Increasing Customer Patronage
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 8 (1995): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
The Dimensionality of Consumer Satisfaction/Dissatisfaction: An Empirical Examination
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 8 (1995): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Consumer Complaints as Market Intelligence: Orienting Context and Conceptual Framework
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 8 (1995): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Consumer Satisfaction and Students: Some Pitfalls of Being Customer Driven
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 8 (1995): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Hysteresis in Buyer Attitude Toward Repeated Transactions
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 8 (1995): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Customer Satisfaction, Dissatisfaction and Complaining Behavior in the Gaming Industry
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 8 (1995): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Consumer Satisfaction with Primary Care Physicians in a Managed Care Health Benefits Plan
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 8 (1995): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Consumer Durable Goods: A Review of Post-Purchase Issues
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 8 (1995): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
The Effects of Information Valence and Consistency and Product Type on Consumer Satisfaction
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 8 (1995): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
The Relative Influence of Affective and Cognitive Factors in Determining Service Encounter Satisfaction
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 8 (1995): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Satisfaction Work in an Emergency Situation: The Case of the Philadelphia 911 Calls
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 8 (1995): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Consumer Satisfaction and the Marketing of Voluntarism: The Case of Appalachian Mountain Housing
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 8 (1995): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Fit of Women's Jeans: An Exploratory Study Using Disconfirmation Paradigm
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 8 (1995): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Determinants of Technology Licensee's Satisfaction: An Empirical Investigation
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 8 (1995): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Level of Involvement in Relation to Satisfaction with a Student-Owned Dining Facility
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 7 (1994): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
The Effects of Perceived Justice on Complainants' Repatronage Intentions and Negative Word-of-Mouth Behavior
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 7 (1994): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Using Customer Satisfaction Data to Improve Service Operations
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 7 (1994): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Determinants of Industrial Purchaser Delivery Service Expectations and Satisfaction: An Ethnography
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 7 (1994): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
CS/D&CB Practitioners' Panel Presentations
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 7 (1994): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Explaining Patient Satisfaction/Dissatisfaction in High Blood Pressure Prescription Drug Market: An Application of Equity Theory and Disconfirmation Paradigm
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 7 (1994): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Patients' Satisfaction with Pharmacist Consultation Services: Application of a Model of Service Encounter Evaluation
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 7 (1994): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
The Pharmaceutical Market's Complaining Process: An Application of Hirschman's Theory to a Public Policy Problem
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 7 (1994): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
How Length of Patronage Affects the Impact of Customer Satisfaction on Repurchase Intention
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 7 (1994): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
A Reassessment of the Reliability of Difference Scores in the Measurement of Disconfirmation of Expectations
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 7 (1994): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Excuse Making: A prevalent Company Response to Complaints?
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 7 (1994): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Does Customer Satisfaction Predict Shopper Intentions?
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 7 (1994): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
An Empirical Comparison of Alternative Conceptualizations of Postconsumption Reactions
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 7 (1994): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Consumer Satisfaction with Clothing Disposition
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 7 (1994): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Predicting the Consumer Complaint Behaviors in Food Service: An Empirical Test of Two Alternative Models
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 7 (1994): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Customers' Overall Satisfaction with Services by Retailer Type: A Function of Individual Characteristics and Expected Ideal Levels of Services
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 7 (1994): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Consumer Satisfaction with In-Store Information Programs
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 7 (1994): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
A Comparative Analysis of the Predictive Validity of Two Consumption Emotion scales in a Real Estate Context
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 7 (1994): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Responses to Dissatisfaction: A Cross-Cultural Comparison
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 7 (1994): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Assertion and Attention to Social Comparison Information as Influences on Consumer Complaint Intentions
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 7 (1994): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Exploring Self (Dis)Satisfaction as an Outcome of Product Use Experiences
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 7 (1994): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Extending the Hirschman Model: When Voice and Exit Don't Tell the Whole Story
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 6 (1993): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Developing and Applying Consumer Satisfaction Knowledge: Implications for Future Research
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 6 (1993): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Profiles of Consumer Emotions and Satisfaction in Ownership and Usage
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 6 (1993): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Consumer Satisfaction Research: 1983-1992 Accomplishments and Future Directions
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 6 (1993): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Integration, Model Development and Behavioral Advice: Three Directions for Satisfaction Research
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 6 (1993): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
CD/D&CB Research Suggestions and Observations for the 1990's
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 6 (1993): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Customer Satisfaction/Service Quality Research: The Defense Logistics Agency
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 6 (1993): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
The Impact of Perceived Value on Consumer Satisfaction
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 6 (1993): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Exploring the Concept of Retrieved Expectations
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 6 (1993): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Comparison Standards: Exploring Their Variety and the Circumstances Surrounding Their Use
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 6 (1993): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Social Influence and the Decision to Complain: Investigations on the Role of Advice
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 6 (1993): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
The Effects of Distributive and Interactional Justice on Complainants' Repatronage Intentions and Negative Word-of-Mouth Intentions
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 6 (1993): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Some Consumption Orientations Associated with Propensity to Complain
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 6 (1993): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
The Citizen's Charter: The United Kingdom's Commitment to Customer Satisfaction in the Public Service Sector
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 6 (1993): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Materialism and Life Satisfaction: A Meta-Analysis
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 6 (1993): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Determinants of Consumers' Satisfaction with Service: A Preliminary Study
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 6 (1993): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Consumer Complain Behaviors of Market Mavens
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 6 (1993): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Consumer Satisfaction with Available Selection for those who Wear Different-Size Maternity Wear
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 6 (1993): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Assessing Satisfaction with the University Experience: An International Perspective
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 6 (1993): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Postdis: A Short Rating Scale for Measuring Post Purchase Dissonance
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 6 (1993): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
An Update of the CS/D&CB Bibliography: Revolution and Evolution
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 5 (1992): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
The Effects of Satisfaction and Complaining Behavior on Consumer Repurchase Intentions
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 5 (1992): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Measurement and Evaluation of Satisfaction Processes in a Dyadic Setting
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 5 (1992): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
A System for Estimating Complaints, Complaint Resolution and Subsequent Purchases of Professional and Personal Services
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 5 (1992): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
A Desires-As-Standard Model of Consumer Satisfaction: Implications for Measuring Satisfaction
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 5 (1992): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Consumer Decision Making Following A Failed Service Encounter: A Pilot Study
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 5 (1992): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Satisfaction Work: The Joint Production of Patient Satisfaction by Health Care Providers and Patients
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 5 (1992): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Personal Values and Purchase Dissatisfaction Response
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 5 (1992): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Toward an Integrated Conceptual Model of Consumer Complaining Behavior
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 5 (1992): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
A Comparison of Current Models of Consumer Satisfaction/Dissatisfaction
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 5 (1992): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
The Effects of Denominational Dissatisfaction and Anomie on Involvement and Complaint Intentions: An Exploratory Model for Religious Services
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 5 (1992): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Product Satisfaction Explained by Satisfaction and Complaints Regarding Product Characteristics
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 5 (1992): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Effect of Clothing Interest on Clothing Deprivation/Dissatisfaction
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 5 (1992): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Intrinsic Cues as Predictors of Perceived Quality of Apparel
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 5 (1992): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
A Study of Consumer Complaining Behavior: VCR Owners in Puerto Rico
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 5 (1992): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Differentiation of Satisfied Users and Dissatisfied Users of In-Home Electronic Shopping Mode: An Exploratory Study
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 5 (1992): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Hispanic Consumer Attitudes Toward Occupational Service Providers: Satisfaction, Quality, and Selection Criteria
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 5 (1992): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
A&B Telemarketing: A Case Study in Consumer Dissatisfaction and Complaining Behavior
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 5 (1992): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Roots: A Folk History of the Consumer Satisfaction Literature
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 5 (1992): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Brand and Store Avoidance: The Behavioral Expression of Dissatisfaction
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior 2022 CS/D&CB Proceedings--Fargo, ND, USA - Journal Articles
2022 CS/D&CB Proceedings--Fargo, ND, USA
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 36 No. 1 (2023): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Female Visitors’ Behavioral Intention to the Shanghai Comics Exhibition: An Application of Cognitive Appraisal Theory
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 36 No. 1 (2023): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
An Examination of Student Loans, Partisanship and Complaining Behavior: The Consumer Financial Protection Bureau
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 36 No. 1 (2023): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Special Section: Conducting Research in CS/D&CB
Insights into CS/D&CB from Thirty Years of Qualitative Research in the Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 4 (1991): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
A Theoretical Framework for Modeling Consumers' Response to Marketplace Dissatisfaction
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 4 (1991): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
The Structure of Customer Satisfaction: Effects of Survey Measurement
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 4 (1991): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Effects of Response Delay on the Quality of Satisfaction Data in Mail Surveys
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 4 (1991): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Treating Consumer Depression to Create Infiniti Potential
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 4 (1991): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Examining Consumer Losses and Dissatisfaction Due to Broken Sales and Service Agreements
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 4 (1991): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Interactive Complaint Communication: A Theoretical Framework and Research Agenda
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 4 (1991): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Patient Satisfaction/Dissatisfaction and Post-Exchange Actions in the High-Blood Pressure Prescription Drug Market: A Preliminary Report
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 4 (1991): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
The Standards Issue in CS/D Research: A Historical Perspective
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 4 (1991): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Intensity of Dissatisfaction and Consumer Complaint Behaviors
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 4 (1991): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Effect of User Orientation on Disconfirmation Processing
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 4 (1991): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
The Impact of Social Influence on Consumer Complaint Behavior
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 4 (1991): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
The Decision Making Process of Cancer Patients: Through A Model Still More Clearly
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 4 (1991): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Homeowner Satisfaction
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 4 (1991): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Consumer Interaction Styles and Purchase Complaint Intentions
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 4 (1991): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
The Role of Situational Variables in Consumer Choice Satisfaction
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 4 (1991): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Frequency of Use and Level of Satisfaction with Rainchecks
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 4 (1991): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
A Consumer Satisfaction, Dissatisfaction and Complaining Behavior Bibliography: 1982-1990
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 3 (1990): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Measurement Scales in Consumer SAtisfaction/Dissatisfaction
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 3 (1990): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
The Dissatisfaction and Complaining Behavior of Vulnerable Consumers
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 3 (1990): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Locus of Control, Fatalism, and Responses to Dissatisfaction: A Pilot Study
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 4 (1991): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Complaining and Praising in Non-Profit Exchanges: When Satisfaction Matters Less
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 3 (1990): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
The Customer Satisfaction Feedback Loop for Local Telephone Service
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 3 (1990): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Consumer Dissatisfaction in Growing Senior Markets
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 3 (1990): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
An Integrated Model of Consumer Complaint Action Applied to Services: A Pilot Study
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 3 (1990): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Consumer Personal Values as Antecedents to Dyadic and Third Party Public Consumer Complaining Behavior: An Exploratory Study
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 3 (1990): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
An Analysis of the Social Aspects of Complain Reporting: A Survey of VCR Owners
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 3 (1990): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Dimensions of Possession Satisfaction: A Preliminary Analysis
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 3 (1990): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Myth and Reality in Customer Service: Good and Bad Service Sometimes Leads to Repurchase
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 3 (1990): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Consumer Grudge Holding: An Empirical Analysis of Mother and Daughter Consumers
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 3 (1990): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Customer Grudgeholding: Further Conceptualization and Analysis
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 2 (1989): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Processing of the Satisfaction Response in Consumption: A Suggested Framework and research Propositions
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 2 (1989): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Expectations and Disconfirmation Beliefs as Predictors of Consumer Satisfaction, Repurchase Intention, and Complaining Behavior: An Empirical Study
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 2 (1989): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
An Elaboration Likelihood Model Explanation of Consumer Satisfaction, Dissatisfaction and Complaining Behavior
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 2 (1989): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Measurement Instrument Development Using Two Competing Concepts of Customer Satisfaction
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 2 (1989): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Constrained Satisfaction: Legal Constraints Upon Consumer Behavior in the Consumption of Alcoholic Beverages and Implications for Public Policy
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 2 (1989): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
A "Desires as Standard" Model of Consumer Satisfaction
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 2 (1989): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Guilt as an Antecedent to the Consumer Evaluation Process in the Services Context
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 2 (1989): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Effect of Consumer Socialization on Clothing Satisfaction
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 2 (1989): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Consumer Satisfaction/Dissatisfaction with Rainchecks
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 2 (1989): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Delays in Service Encounters as Sources of Customer Dissatisfaction
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 2 (1989): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
A Study on the Consumer Satisfaction/Dissatisfaction with the Bus System in The People's Republic of China
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 2 (1989): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Salient Dimensions of Perceived Fairness in Resolution of Service Complaints
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 2 (1989): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
An Investigation of the Effect of Lifestyle, Sex Roles, and Demographics on the Complaining Behavior of New Zealand Women
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 2 (1989): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Moderating the Effect of Point-of-Sale Information and Consumer Satisfaction
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 1 (1988): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
The Role of Situational and Enduring Involvement in Post-Purchase Product Evaluation
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 1 (1988): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Effects of Situation Involvement on Consumers' Use of Standards in Satisfaction/Dissatisfaction Processes
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 1 (1988): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Emotional Measures of Satisfaction/Dissatisfaction
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 1 (1988): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
The Role of Ego-Expressive Factors in the Consumer's Satisfaction with Price
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 1 (1988): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Consumer Satisfaction Related to Disconfirmation of Expectations and Product Performance
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 1 (1988): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Satisfaction: Its Correlates and Uncorrelates for Computer Ownders
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 1 (1988): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Small Claims Court Litigant Satisfaction: It's How They Play the Game that Counts
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 1 (1988): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Effect of Women's Satisfaction with Career Dress on Willingness to Make Trade-Offs for More Sizing Options
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 1 (1988): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Dissatisfiers and Satisfiers: Suggestions from Consumer Complaints and Compliments
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 1 (1988): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Negative Information at the Point-of-Sale: Costs and Benefits to New Car Dealers
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 1 (1988): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
How Many Lost Customers have you Won Back Today?: An Aggressive Approach to Complaint Handling in the Hotel Industry
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 1 (1988): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Complaint Management in the Health Care Organization
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 1 (1988): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Expert Audience Views of Federal Regulation: Compliment and Complaint Behavior by Users of the Calendar of Federal Regulations
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 1 (1988): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Consumer Use of Product Information and its Impact on Satisfaction Evaluation
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 1 (1988): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Consumer Grudge Holding
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 35 (2022): Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Measuring Sharing Economy Satisfaction with Star Ratings: Overall Satisfaction versus Satisfaction with the Service Provider
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 36 No. 1 (2023): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
The Role of Relational Benefits, Customer-Retailer Identification, and Advocacy in the Co-Creation of Value
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 36 No. 1 (2023): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Compensation in NeWOM: The Influence of Compensation on Purchase Intention when Responding to Negative Electronic Word of Mouth
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 36 No. 1 (2023): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Special Section: Conducting Research in CS/D&CB
Thirteen Years of Thirteen Leading Journals: A Bibliography of Research in the Area of Consumer Satisfaction, Dissatisfaction and Complaining Behavior.
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 35 (2022): Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - H. Keith Hunt Festschrift
H. Keith Hunt on Consumer Behavior: Understanding His Contribution
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 35 (2022): Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - H. Keith Hunt Festschrift
H. Keith Hunt: Visionary and Mentor
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 35 (2022): Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Letter From the Editor: Thirty-five Years of the Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 35 (2022): Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - H. Keith Hunt Festschrift
H. Keith Hunt: Inclusiveness and Leadership
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 35 (2022): Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - H. Keith Hunt Festschrift
What I Wish to Say About H. Keith Hunt
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 35 (2022): Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - H. Keith Hunt Festschrift
H. Keith Hunt: Mentor and Friend
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 35 (2022): Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - H. Keith Hunt Festschrift
Thank You, Keith!
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 35 (2022): Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - H. Keith Hunt Festschrift
Dr. H. Keith Hunt, 1994-Present: A Research Icon Empowers Diversity, Equity, Inclusion and Belonging in the Marketing Academic Discipline
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 36 No. 1 (2023): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Special Section: Conducting Research in CS/D&CB
Mapping the Service Failure-Recovery Literature: A Scoping Review
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 36 No. 2 (2023): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
The Effect of Anticipating Regret and Satisfaction on Consumer Preference for Default Options
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 36 No. 2 (2023): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Online Shopping Pre- and Post-Vaccine and the Role of Trust and Commitment on Satisfaction
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 36 No. 1 (2023): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Letter from the Editor: Conducting Research in CS/D&CB
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 36 No. 1 (2023): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Special Section: Conducting Research in CS/D&CB
An Updated Historical Review of the Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 36 No. 2 (2023): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
The Relationship Between Individual Customer Satisfaction and Loyalty: The Moderating Role of Firm-Level Signals
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 36 No. 2 (2023): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Are Satisfied Consumers Willing to Be Loyal? A Qualitative Study of Chinese Consumers
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 36 No. 2 (2023): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Letter from the Editor: Endings and New Beginnings
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 19 (2006): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
The Effect of Counter-Experiential Marketing Communication on Satisfaction and Repurchase Intention
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 24 (2011): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Customer Loyalty, Repurchase and Satisfaction: A Meta-Analytical Review
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 23 (2010): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
An Exploratory Study of Satisfaction in Buyer-Seller Partnerships
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 21 (2008): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Organizational Responses to Consumer Complaints: A Re-Examination of the Impact of Organizational Messages in Response to Service and Product-Based Failures
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 20 (2007): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Assessing the Effects of Post-Purchase Dissatisfaction and Complaining Behavior on Profitability: A Monte Carlo Simulation
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 21 (2008): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Perceived Versus Actual Complexity for Websites: Their Relationship to Consumer Satisfaction
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 18 (2005): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Complimenting Behavior - The Complimenter's Perspective
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 17 (2004): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
A Dozen Problems with Applied Customer Measurement
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 16 (2003): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
A Study In Business-to-Business Complaining Behavior: Yellow Pages Advertisers
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 15 (2002): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Negative Word of Mouth: Substitute for or Supplement to Consumer Complaints?
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 14 (2001): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Customer Compliments as More than Complementary Feedback
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 27 (2014): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Taking Over the Reins
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 10 (1997): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Observations on Applied CS/D Research
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 11 (1998): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Confounds in the Measurement of Predictive Expectations
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 12 (1999): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Making Purchases Within and Outside of Embedded Markets: High Lifetime Value Customers in the Parisian Marketplace
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 13 (2000): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Putting Customer Satisfaction in its Place: Broader Organizational Research Perspectives Versus Measurement Myopia
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 28 (2015): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
How Employee Trustworthy Behaviors Interact to Emotionally Bond Service Customers
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 28 (2015): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
No Mercy for Products: Recovery Effects for Products and Services
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 28 (2015): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
When Social Ties Bind: An Exploration of the Adverse Effects of Using Social Relationships to Make Purchases
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 28 (2015): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
An Experiment in Managing Word of Mouth
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 28 (2015): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Are U.S. Plus-Size Women Satisfied with Retail Clothing Store Environments?
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 29 (2016): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
How the Customer Feedback Process Contributes to Perceived Customer Orientation and Affective Commitment in the Higher Educational Service Context
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 29 (2016): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Toward Understanding the Impact of Attributes on Satisfaction in Different Price Tiers
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 29 (2016): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Thanks, I Guess: What Consumers Complain About When They Complain About Gifts
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 30 (2017): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Who Posts Online Customer Reviews? The Role of Sociodemographics and Personality Traits
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 28 (2015): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
A Historical Review and Future Research Agenda for the Field of Consumer Satisfaction, Dissatisfaction and Complaining Behavior
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 29 (2016): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Complaining, Complimenting and Word-of-Mouth in the Digital Age: Typology and Terms
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 29 (2016): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Choosing by Selecting or Rejecting: How Decision Strategy Influences Consumer Satisfaction
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 30 (2017): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
A More Personalized Satisfaction Model: Including the BFI-44 in the American Customer Satisfaction Model
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 31 (2018): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Difference Of Opinion Or Something Sinister? Context Effects On Consumer Responses To Exposure To Erroneous Product Information In The Blogosphere
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 31 (2018): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Price And Quality Value Influences On Retail Customer Satisfaction And Loyalty
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 30 (2017): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Transformative Service Practice in Higher Education: A Cautionary Note
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 30 (2017): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Impact on and of the Journal of Consumer Satisfaction, Dissatisfaction, and Complaining Behavior: A 30 Year Retrospective
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 30 (2017): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Customer Journeys Through the Eyes of Undergraduate College Students
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 31 (2018): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Special Issue - Omni Channel Retail Environment
The Relational Drivers Of Commitment For Different Customer Groups
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 31 (2018): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Special Issue - Omni Channel Retail Environment
The Roles Of Trust And Confidence In Customer Citizenship Behavior
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 32 (2019): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
A Model of Full-Time Professional Graduate Student Satisfaction: Program Design, Delivery, and Outcomes
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 32 (2019): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Observer Retaliation: Apology Components Affect on Observing Customers’ Reactions
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 31 (2018): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Special Issue - Omni Channel Retail Environment
Methods of Shopping and Complaining May Change as a Result of Technology, but one Thing Remains the Same: Consumer Satisfaction Reigns Supreme
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 33 (2020): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Characterizing Consumer Suggestion Sharing: Theoretical and Empirical Perspectives
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 34 (2021): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
A Comprehensive Model of Brand Love/Hate
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 32 (2019): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
The Definitions of Dysfunctional Consumer Behavior: Concepts, Content, and Questions
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 34 (2021): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Frontline Human Capital and Consumer Dissatisfaction: Evidence from the U.S. Airline Industry
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 28 (2015): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Customer Complaint Behavior: An Examination of Cultural vs. Situational Factors
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 16 (2003): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Factors that Influence a Consumer Complainer's Rating of Service Received from a Third Party Complaint-Handling Agency: The Los Angeles Department of Consumer Affairs
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 14 (2001): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Consumer Complaints and Third Parties: Determinants of Consumer Satisfaction with Complaint Resolution Efforts
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 9 (1996): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Do the Hot Dogs taste Better When the Home Team Wins?
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 9 (1996): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Customer Satisfaction and the Prediction of Behavior in a Hypothetical Context
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 9 (1996): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Understanding Soldiers' Responses to Product Dissatisfaction in Field Training Environments
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 9 (1996): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Trigger Events: Exploring the Relationship Between Critical Events and Consumers' Evaluations, Standards, Emotions, Values and Behavior
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 9 (1996): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Comparing the Communication Characteristics of High Competence and Lowe Competence Customer Service Representatives
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 9 (1996): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
An Investigation of the Relationship Between Level of Satisfaction and Processing Intensity
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 9 (1996): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Customer (Dis)satisfaction and Delays: The Robust Negative Effects of Service Delays
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 9 (1996): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Roles of Normative and Predictive Expectations in Evaluation of Pharmacist Consultation Services
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 9 (1996): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
The Influence of Relational Norms and Trust on Customer Satisfaction in Interfirm Exchange Relationships
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 9 (1996): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
The Role of Product/Service Experience in the Satisfaction Formation Process: A Test of Moderation
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 9 (1996): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Assessing the Reliability and Validity of Joint Satisfaction Measures in the Context of a Syncratic Decision
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 9 (1996): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
New Insights into CS/D From a Literary Analysis of Tom Wolfe's The Bonfire of the Vanities
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 9 (1996): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Accounts in Post-Purchase Behavior: Excuses, Justifications and Meta-Accounts
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 9 (1996): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
The Reliability of Difference Scores: A Re-Examination
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 9 (1996): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Satisfaction with Homeownership: An Evolutionary Process
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 9 (1996): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Customer Perception of Quality of Service and Response to the Complaint-Handling Process of a Rental Car Company
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 9 (1996): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Effect of Demographic Variables on Self-Concept of Positive and Negative Word-of-Mouth
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 9 (1996): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Consumer Satisfaction with Marketing Education: Extending Services Theory to Academic Practice
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 9 (1996): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Effects of Dissatisfying Experiences on Repatronage Intentions and Negative Word-of-Mouth Behavior of University Students
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 8 (1995): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
The Industrial Buyer Complaint Process: An Ethnography of Finding and Fixing Vendor Mistakes
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 19 (2006): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Testing an Expanded Attitude Model of Goal-Directed Behavior in a Loyalty Context
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 24 (2011): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Equity Versus Utility: The Moderating Effect of Acquaintance
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 22 (2009): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Loyalty and its Influence on Complaining Behavior and Service Recovery Satisfaction
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 21 (2008): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Getting Good Complaining without Bad Complaining
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 20 (2007): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Satisfaction Theory and the Disadvantaged Consumer
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 16 (2003): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
The Impact of Instruction Understanding on Satisfaction and Switching Intentions
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 15 (2002): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Using Complaint Behavior to Improve Quality Through the Structure and Process of Service Delivery
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 14 (2001): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Exploring Alternative Antecedents of Customer Delight
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 25 (2012): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Future Directions in Consumer Satisfaction, Dissatisfaction and Complaining Behavior: So Much More to Come
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 27 (2014): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
The Effort Model of Consumer Complaining Behavior: An Update and New Research Directions
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 10 (1997): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Looking for Good Birds in Far Away and Near By Places: Variety-Seeking, Satisfaction and Enjoyment of Birding: An Ethnography
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 12 (1999): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Cathartic Complaining as a Means of Reducing Consumer Dissatisfaction
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 13 (2000): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Towards a Managerial Research Agenda for Customer Satisfaction
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 11 (1998): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Reference and Memory in Customer Satisfaction Studies
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 30 (2017): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Customer Present Dissatisfaction and Future Satisfaction with Augmented Reality used in Shopping and Entertainment
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 31 (2018): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Special Issue - Omni Channel Retail Environment
The Effects of Perceived Quality and Usefulness of Consumer Reviews on Review Reading and Purchase Intention
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 34 (2021): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Negative Word of Mouth: A Systematic Review and Research Agenda
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 8 (1995): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Consumer-Defined Service Expectations and Post Purchase Dissatisfaction in Moderately-Priced Restaurants: A Cross-National Study
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 8 (1995): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
The Role of Product Type and Consumer Fashion Involvement in Clothing Satisfaction
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 8 (1995): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Memory-Work: An Alternative Approach to Investigation Consumer Satisfaction and Dissatisfaction of Clothing Retail Encounters
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 6 (1993): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Word-of-Mouth in Consumer Decision-Making: An Agenda for Research
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 4 (1991): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
An Equity Model of Consumer Responses to Waiting Time
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 3 (1990): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Investigations of the Social Determinants of Consumer Satisfaction and Dissatisfaction
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 1 (1988): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Intrachannel Complaining Behavior and Conflict
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 36 No. 2 (2023): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Exploring Relationships Amongst Negative Brand Experience (nBX), Consumer Distrust, and Negative Word-of-Mouth (nWOM)
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 24 (2011): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
An Examination of the Relationships and Interactions among Product, Brand, Personal and Service Provider Loyalty
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 23 (2010): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Service Attributes Satisfaction and Actual Repurchase Behavior: The Mediating Influence of Overall Satisfaction and Purchase Intention
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 22 (2009): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Loyalty's Influence on the Consumer Satisfaction and (Re)Purchase Behavior Relationship
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 20 (2007): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Questions about the Ultimate Question: Conceptual Considerations in Evaluating Reichheld's Net Promoter Score (NPS)
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 21 (2008): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Reconciling Satisfaction, Emotions, Attitudes, and Ambivalence within Consumer Models of Judgment and Decision Making: A Cautionary Tale
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 18 (2005): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Consumer Loyalty to Service Providers: An Integrated Conceptual Model
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 16 (2003): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
An Exploratory Investigation into the Antecedents of Satisfaction, Brand Attitude, and Loyalty within the (B2B) eCRM Industry
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 15 (2002): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
The Role of Value in Consumer Satisfaction
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 25 (2012): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Satisfaction, Regret, and Status Quo Effects on the Formation of Consumer Loyalty
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 27 (2014): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Organizational Responses to Consumer Complaints: A Re-Examination of the Impact of Organizational Messages in Response to Service and Product-Based Failures
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 10 (1997): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
The Effect of Product-Level Standards of Comparison on Consumer Satisfaction
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 12 (1999): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
The Effectiveness of Compensation Given to Complaining Consumers: Is More Better?
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 13 (2000): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Negative Versus Positive Word-of-Mouth: An Exception to the Rule
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 19 (2006): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
A Content Analysis of Customer Satisfaction in Annual Reports
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 24 (2011): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Understanding Triggers of Offline and Online Consumer Recommendations
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 20 (2007): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Toward Understanding Customer Powerlessness: Analysis of an Internet Complaint Site
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 18 (2005): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
An Examination of Measurement Context and Representational Effects of Consumer Expectations
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 17 (2004): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
When Consumers Get Upset: Modeling the Cost of Store Avoidance
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 16 (2003): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Events of 9/11/2001: Crisis and Consumer Dissatisfaction Response Styles
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 15 (2002): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
An Empirical Investigation of Complaint Behavior Among Church Members
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 15 (2002): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Consumer Retaliation: Confirmation and Extension
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 25 (2012): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Change as a Moderator of Inter-Firm Communication and Conflict Management in Relationship Continuity
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 27 (2014): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Value, Satisfaction, and Loyalty: An Evolving Conceptualization
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 26 (2013): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Justice for Consumers Complaining Online or Offline: Exploring Procedural, Distributive, and Interactional Justice, and the Issue of Anonymity
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 12 (1999): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
The Effect of Simplifying the Complaint Process: A Field Experiment with the Better Business Bureau
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 13 (2000): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Perceived Social Approval as a Comparison Standard in Product Evaluation and Determination of Satisfaction
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 29 (2016): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Personality Traits and Re-Patronage Intentions After Service Failure
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 23 (2010): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Managing Satisfaction in the Automotive Industry: The Economics of Saving Expected Defectors
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 21 (2008): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
A Review of the Role of Satisfaction, Quality, and Value on Firm Performance
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 18 (2005): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Delighted Consumers Buy Again
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 15 (2002): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Advertising-Induced Social Comparison and Body-Image Satisfaction: The Moderating Role of Gender, Self-Esteem and Locus of Control
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 14 (2001): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Loyalty - Attitude, Behavior, and Good Science: A Third Take on the Neal-Brandt Debate
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 25 (2012): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Retailer Brand Experience, Brand Experience Congruence, and Consumer Satisfaction
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 27 (2014): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
An Exploratory Investigation into the Antecedents of Satisfaction, Brand Attitude, and Loyalty within the (B2B) ECRM Industry
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 26 (2013): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
The Delineation and Interactions of Normative and Predictive Expectations in Customer Satisfaction and Emotions
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 12 (1999): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Customer Delight: The Beat of a Different Drummer
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 13 (2000): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Value Assessment: The Antecedent of Customer Satisfaction
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 11 (1998): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
The Influence of Affective State on Satisfaction Ratings
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 19 (2006): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Do Consumers Hold Grudges and Practice Avoidance Forever? A Markov Chain Model of the Decay of Grudgeholding and Avoidance Attitudes
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 24 (2011): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Body Image Dissatisfaction and Self-Esteem: A Consumer-Centric Exploration and a Proposed Research Agenda
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 23 (2010): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
The Effect of Retailer Communication on Customer Advocacy: The Moderating Role of Trust
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 22 (2009): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Simultaneity in the Relationship between Sales Performance and Components of Customer Satisfaction
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 17 (2004): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Creating Value for Online Shoppers: Implications for Satisfaction and Loyalty
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 14 (2001): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Revealing the Actual Roles of Expectations in Consumer Satisfaction with Experience and Credence Goods
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 25 (2012): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
“I Will Have No Other!” – The Role of Communication and Trust in Driving Exclusive Behavior
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 27 (2014): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Internal Marketing and Employee Satisfaction and Loyalty: Cross-Cultural Scale Validation in Context of U.S. and German Nurses
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 10 (1997): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Consumer Satisfaction with the Complaint Resolution Efforts of a U.S. Federal Agency
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 12 (1999): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Deep, Soulful Satisfaction
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 13 (2000): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Consumer Retaliation as a Response to Dissatisfaction
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 11 (1998): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Affective Responses Towards Service Providers: A Categorization Theory Perspective
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 19 (2006): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Cross-Cultural Complaining Behavior? An Alternative Explanation
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 22 (2009): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Taxonomy of the Influence of Other Customers in Consumer Complaint Behavior: A Social-Psychological Perspective
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 17 (2004): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
The Frequency and Distribution of Better Business Bureau Complaints: An Analysis Based on Exchange Transactions
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 16 (2003): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Disconfirmed Expectations Theory of Consumer Satisfaction: An Examination of Representational and Response Language Effects
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 14 (2001): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Problems with Credit Cards: An Exploration of Consumer Complaining Behaviors
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 25 (2012): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Consumer Participation and the Trust Transference Process in Using Online Recommendation Agents
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 27 (2014): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Service Guarantees: The Impact of Playing ‘Hard to Get’ on Perceptions of Firm Credibility and Repurchase Intent
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 12 (1999): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Delight on the Nile: An Ethnography of Experiences that Produce Delight
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 11 (1998): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
The Effects of Satisfaction and Consumption Emotion on Actual Purchasing Behavior: An Exploratory Study
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 23 (2010): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
A Glimpse into the Consumer Complaining Behavior of Immigrants
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 21 (2008): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Brazilian Food Retailer Satisfaction with Suppliers
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 17 (2004): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Numbers Versus Words: A Comparison of Quantitative and Qualitative Data on Satisfaction with Complaint Resolution Efforts
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 16 (2003): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
The Impact of E-Services Failures and Customer Complaints on Electronic Commerce Customer Relationship Management
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 15 (2002): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Application of Satisfaction Theory to a Predicted Event: The Y2K Computer Problem
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 10 (1997): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Modeling the Cognitive Antecedents of Post-Consumption Emotions
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 16 (2003): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
A Conceptual Look at the Influence of Relationship Structure on the Disconfirmation Process in a Business-to-Business Context
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 15 (2002): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
A Case Study of Organization-Level Customer Satisfaction
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 14 (2001): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Consumer Grudgeholding: Toward a Conceptual Model and Research Agenda
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 27 (2014): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
How Imperfect Practice Leads to Imperfection: A Hierarchical Linear Modeling Approach to Frustration during an Iterative Decision
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 26 (2013): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Planning for the Apes: Coping with Guerrilla Consumer Behavior When the Courts Won’t Help
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 10 (1997): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Taxonomy of Consumer Complaint Behavior: Replication and Extension
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 17 (2004): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Application of Research on Consumer Complaint Rates to the Estimation of the Financial Impact of Prospective Product Defects
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 16 (2003): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
An Effort Model of First-Stage Complaining Behavior
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 27 (2014): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
The Relationship between Eudaimonic Well-Being and Social Well-Being with Millennials
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 10 (1997): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
A Visual Approach for Identifying Consumer Satisfaction Segments
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 12 (1999): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Changes in Pre- and Post-Purchase Evaluative Criteria: Exploring the Impact on Consumer (Dis)Satisfaction
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 11 (1998): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
The Effects of Organizational Complaint Responses on Consumer Satisfaction, Word of Mouth Activity and Repurchase Intentions
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 17 (2004): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Premium Price Blues: Customers Voicing Price Complaints, Buying and Not Buying
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 15 (2002): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Consumer Complimenting Behavior: Exploration and Elaboration
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 25 (2012): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Considering Culture to Win Back Lost Customers: Comparing Chinese and American Consumers
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 27 (2014): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Approaches to Developing a College Course on Consumer Satisfaction
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 10 (1997): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Sex Differences and Consumer Complaints: Do Men and Women Communicate Differently When They Complain to Customer Service Representatives?
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 12 (1999): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Perceived Performance in Satisfaction Research
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 11 (1998): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Satisfaction with Material Possessions and General Well-Being: The Role of Materialism
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 17 (2004): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Post Purchase Behavioral Intentions: An Empirical Study of Dissatisfied Retail Consumers in Mexico
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 16 (2003): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Compensatory Satisfaction: An Ethnography of Avoiding Disappointment and Producing Satisfaction in Birding
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 25 (2012): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Young American Consumers’ Prior Negative Experience of Online Disclosure, Online Privacy Concerns, and Privacy Protection Behavioral Intent
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 10 (1997): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Factors Influencing Consumer Satisfaction with a Community Supported Agriculture Farm (CSA)
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 12 (1999): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Involvement with Services: An Empirical Replication and Extension of Zaichkowsky's Personal Involvement Inventory
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 11 (1998): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
"After I Had Made the Decision, I...: " Toward a Scale to Measure Cognitive Dissonance
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 17 (2004): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
An Empirical Test of Contingency Theory
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 16 (2003): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Consumers' Experiences, Opinions, Attitudes, Satisfaction, Dissatisfaction, and Complaining Behavior with Vending Machines
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 14 (2001): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Degree of Frailty and Elders' Satisfaction with Personal Care Services in a Community Setting
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 25 (2012): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Project Remembrance: Looking Over Our Shoulder
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 12 (1999): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Service Evaluation and Switching Behavior for Experiential Services: An Empirical Test of Gender Differences within a Broader Conceptual Framework
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 11 (1998): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Modeling the Impact of Retail Stockouts: Implications for Customer Satisfaction and Retention
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 14 (2001): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
The Relative Influence of Affective Experience on Consumer Satisfaction Under Positive Versus Negative Discrepancies
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 10 (1997): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
An Empirical Investigation of Scope and Format
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 12 (1999): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Patterns of Customer Exit in a Contract-Based Subscription Service
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 16 (2003): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
The Nature of the Importance-Satisfaction Relationship in Ratings: Evidence from the Normative Data of the Noel-Levitz Student Satisfaction Inventory
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 10 (1997): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Consumers' Perceptions of the Usefulness of Company Complaint Information Provided by the Better Business Bureau
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 11 (1998): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
An Exploratory Study of International Student Satisfaction
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 10 (1997): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Complaining about the Alliance: Extending Kowalski's Theory of Complaining through a Hermeneutical Analysis of Online Complaining Data
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 12 (1999): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
An Exploratory Study of Exit Behavior and the Appearance of Retail Stores
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 11 (1998): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Toll-Free Customer Service Telephone Lines: Are They Accessible for Spanish-Speaking Consumers?
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 16 (2003): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Satisfaction with Tours of a Frank Lloyd Wright Building
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 12 (1999): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Why Do They Whine?: An Examination into the Determinants of Negative and Positive Word-of-Mouth
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 11 (1998): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Comparative Analysis of Dissatisfied Versus Satisfied Higher Income Hispanic Catalog Consumers: Shopping Orientation and Store Attributes
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 16 (2003): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
The Complaining Customer: A Service Provider's Best Friend?
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 12 (1999): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Elders' Satisfaction with Community Based Health Care Services
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 11 (1998): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Effect of Expectations on User Satisfaction with a Remodeled University Dining Facility
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 12 (1999): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Reactions to and Retaliation against Unsolicited E-mail (SPAM): A Case Study
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 11 (1998): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Customer Satisfaction from a Supply Chain Perspective: An Evolutionary Process in Enhancing Channel Relationships
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 11 (1998): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
An Integrative, Utility-Based Approach to Profitable Customer Takeaway in the Supply Chain
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