Williams, Jacqueline
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 12 (1999): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Customer Delight: The Beat of a Different Drummer
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 26 (2013): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Justice for Consumers Complaining Online or Offline: Exploring Procedural, Distributive, and Interactional Justice, and the Issue of Anonymity
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