Hogarth, Jeanne
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 17 (2004): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Numbers Versus Words: A Comparison of Quantitative and Qualitative Data on Satisfaction with Complaint Resolution Efforts
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 14 (2001): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Problems with Credit Cards: An Exploration of Consumer Complaining Behaviors
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 10 (1997): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Consumer Satisfaction with the Complaint Resolution Efforts of a U.S. Federal Agency
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