Johnson, Lester
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 21 (2008): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Brazilian Food Retailer Satisfaction with Suppliers
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 14 (2001): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Through the Looking Glass: An Agency Theoretic Foundation for the Satisfaction Mirror
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 12 (1999): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Consumer Coping Strategies with Dissatisfactory Service Encounters: A Preliminary Investigation
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 11 (1998): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
"After I Had Made the Decision, I...: " Toward a Scale to Measure Cognitive Dissonance
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