Author Details | Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior JCSDCB

Myrden, Susan

Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior Vol. 27 (2014): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior - Journal Articles
Service Guarantees: The Impact of Playing ‘Hard to Get’ on Perceptions of Firm Credibility and Repurchase Intent
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