Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior

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Issue Title
 
Vol 15 (2002) A Case Study of Organization-Level Customer Satisfaction Abstract
Robert Westbrook
 
Vol 16 (2003) A Conceptual Look at the Influence of Relationship Structure on the Disconfirmation Process in a Business-to-Business Context Abstract
Susan Golicic, S Allen Broyles, Robert Woodruff
 
Vol 19 (2006) A Content Analysis of Customer Satisfaction in Annual Reports Abstract
Michael Jones
 
Vol 12 (1999) A Contingency Framework of Satisfaction Formation Abstract
Jyh-shen Chiou
 
Vol 17 (2004) A Dozen Problems with Applied Customer Measurement Abstract
Doug Grisaffe
 
Vol 23 (2010) A Glimpse into the Consumer Complaining Behavior of Immigrants Abstract
Fanchen Meng, Sijun Wang, Susan Peters, Gary Lawson
 
Vol 28 (2015) A HISTORICAL REVIEW AND FUTURE RESEARCH AGENDA FOR THE FIELD OF CONSUMER SATISFACTION, DISSATISFACTION, & COMPLAINING BEHAVIOR Abstract
Andrew Dahl, Jimmy W Peltier
 
Vol 28 (2015) A Historical Review and Future Research Agenda for the Field of Consumer Satisfaction, Dissatisfaction, & Complaining Behavior Abstract
Andrew Dahl, Jimmy Peltier
 
Vol 21 (2008) A Review of the Role of Satisfaction, Quality, and Value on Firm Performance Abstract
Thomas Powers, Dawn Valentine
 
Vol 16 (2003) A Study In Business-to-Business Complaining Behavior: Yellow Pages Advertisers Abstract
James Drew, D R Mani, Piew Datta, Jeffrey Howard, Shad Griffin
 
Vol 10 (1997) A Visual Approach for Identifying Consumer Satisfaction Segments Abstract
Hooman Estelami, Peter Maeyer
 
Vol 15 (2002) Advertising-Induced Social Comparison and Body-Image Satisfaction: The Moderating Role of Gender, Self-Esteem and Locus of Control Abstract
Ramesh Venkat, Harold Ogden
 
Vol 11 (1998) Affective Responses Towards Service Providers: A Categorization Theory Perspective Abstract
Rama Jayanti
 
Vol 11 (1998) "After I Had Made the Decision, I...: " Toward a Scale to Measure Cognitive Dissonance Abstract
Douglas Hausknecht, Jillian Sweeney, Geoffrey Soutar, Lester Johnson
 
Vol 16 (2003) An Effort Model of First-Stage Complaining Behavior Abstract
John Huppertz
 
Vol 15 (2002) An Empirical Investigation of Complaint Behavior Among Church Members Abstract
Scott Hansen, Barbara Woolridge
 
Vol 10 (1997) An Empirical Investigation of Scope and Format Abstract
Frederic Kraft, Charles Martin
 
Vol 17 (2004) An Empirical Test of Contingency Theory Abstract
Barbara Carroll
 
Vol 18 (2005) An Examination of Measurement Context and Representational Effects of Consumer Expectations Abstract
Kay Palan, R Kenneth Teas
 
Vol 24 (2011) An Examination of the Relationships and Interactions among Product, Brand, Personal and Service Provider Loyalty Abstract
Gary Salegna, Farzaneh Fazel
 
Vol 28 (2015) An Experiment in Managing Word of Mouth Abstract
Douglas Pruden, Terry Vavra
 
Vol 16 (2003) An Exploratory Investigation into the Antecedents of Satisfaction, Brand Attitude, and Loyalty within the (B2B) eCRM Industry Abstract
Steven Taylor, Gary Hunter
 
Vol 27 (2014) An Exploratory Investigation into the Antecedents of Satisfaction, Brand Attitude, and Loyalty within the (B2B) ECRM Industry Abstract
Steven Taylor, Gary Hunter
 
Vol 12 (1999) An Exploratory Study of Exit Behavior and the Appearance of Retail Stores Abstract
Carol Caughey, Sally Francis, Virajada Buasri
 
Vol 11 (1998) An Exploratory Study of International Student Satisfaction Abstract
Mary Carsky, Susan Coleman
 
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