Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior

Browse Title Index

Issue Title
Vol 15 (2002) A Case Study of Organization-Level Customer Satisfaction Abstract
Robert Westbrook
Vol 16 (2003) A Conceptual Look at the Influence of Relationship Structure on the Disconfirmation Process in a Business-to-Business Context Abstract
Susan Golicic, S Allen Broyles, Robert Woodruff
Vol 19 (2006) A Content Analysis of Customer Satisfaction in Annual Reports Abstract
Michael Jones
Vol 12 (1999) A Contingency Framework of Satisfaction Formation Abstract
Jyh-shen Chiou
Vol 17 (2004) A Dozen Problems with Applied Customer Measurement Abstract
Doug Grisaffe
Vol 23 (2010) A Glimpse into the Consumer Complaining Behavior of Immigrants Abstract
Fanchen Meng, Sijun Wang, Susan Peters, Gary Lawson
Vol 28 (2015) A Historical Review and Future Research Agenda for the Field of Consumer Satisfaction, Dissatisfaction, & Complaining Behavior Abstract
Andrew Dahl, Jimmy Peltier
Andrew Dahl, Jimmy W Peltier
Vol 30 (2017) A More Personalized Satisfaction Model: Including the BFI-44 in the American Customer Satisfaction Model. Abstract
Elizabeth Crisp Crawford
Vol 21 (2008) A Review of the Role of Satisfaction, Quality, and Value on Firm Performance Abstract
Thomas Powers, Dawn Valentine
Vol 16 (2003) A Study In Business-to-Business Complaining Behavior: Yellow Pages Advertisers Abstract
James Drew, D R Mani, Piew Datta, Jeffrey Howard, Shad Griffin
Vol 10 (1997) A Visual Approach for Identifying Consumer Satisfaction Segments Abstract
Hooman Estelami, Peter Maeyer
Vol 15 (2002) Advertising-Induced Social Comparison and Body-Image Satisfaction: The Moderating Role of Gender, Self-Esteem and Locus of Control Abstract
Ramesh Venkat, Harold Ogden
Vol 11 (1998) Affective Responses Towards Service Providers: A Categorization Theory Perspective Abstract
Rama Jayanti
Vol 11 (1998) "After I Had Made the Decision, I...: " Toward a Scale to Measure Cognitive Dissonance Abstract
Douglas Hausknecht, Jillian Sweeney, Geoffrey Soutar, Lester Johnson
Vol 16 (2003) An Effort Model of First-Stage Complaining Behavior Abstract
John Huppertz
Vol 15 (2002) An Empirical Investigation of Complaint Behavior Among Church Members Abstract
Scott Hansen, Barbara Woolridge
Vol 10 (1997) An Empirical Investigation of Scope and Format Abstract
Frederic Kraft, Charles Martin
Vol 17 (2004) An Empirical Test of Contingency Theory Abstract
Barbara Carroll
Vol 18 (2005) An Examination of Measurement Context and Representational Effects of Consumer Expectations Abstract
Kay Palan, R Kenneth Teas
Vol 24 (2011) An Examination of the Relationships and Interactions among Product, Brand, Personal and Service Provider Loyalty Abstract
Gary Salegna, Farzaneh Fazel
Vol 28 (2015) An Experiment in Managing Word of Mouth Abstract
Douglas Pruden, Terry Vavra
Vol 16 (2003) An Exploratory Investigation into the Antecedents of Satisfaction, Brand Attitude, and Loyalty within the (B2B) eCRM Industry Abstract
Steven Taylor, Gary Hunter
Vol 27 (2014) An Exploratory Investigation into the Antecedents of Satisfaction, Brand Attitude, and Loyalty within the (B2B) ECRM Industry Abstract
Steven Taylor, Gary Hunter
Vol 12 (1999) An Exploratory Study of Exit Behavior and the Appearance of Retail Stores Abstract
Carol Caughey, Sally Francis, Virajada Buasri
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