The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior (JCS/D&CB) invites research that examines constructs that serve as antecedents and/or consequences of satisfying or dissatisfying consumer experiences. The journal seeks to promote theory development in these areas via reporting quantitative and/or qualitative inquiries, as well as conceptual studies within relevant business disciplines. JCS/D&CB was recently validated by Scopus and is indexed on Proquest. JCS/D&CB is ranked as a B journal by the Australian Business Deans Council 2023 list.
The Biennial Consumer Satisfaction, Dissatisfaction and Complaining Behavior (CS/D&CB) Conference, Provo, Utah, USA, June 18-21, 2025
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