Vol. 18 (2005): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

Journal Articles

• Complimenting Behavior - The Complimenter's Perspective

  Sean D. Otto, Collin R. Payne, Brian L. Parry, H. Keith Hunt

  1-31

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• The Effects of Service Guarantees on Service Evaluations During a Voiced Complaint and Service Recovery

  Rod McColl, Jan Mattsson, Clive Morley

  32-50

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• Consumer Loyalty to Service Providers: An Integrated Conceptual Model

  Gary J. Salegna, Stephen A. Goodwin

  51-67

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• An Examination of Measurement Context and Representational Effects of Consumer Expectations

  Kay M. Palan, R. Kenneth Teas

  68-93

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• Delighted Consumers Buy Again

  Jessica M. Hicks, Thomas J. Page Jr., Bridget K. Behe, Jennifer H. Dennis, R. Thomas Fernandez

  94-104

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