Vol. 35 (2022): PRE-PUBLICATION: The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

Journal Articles

• Do Consumer Values and Switching Barriers Influence Sharing Consumption Intention? A Cost-Benefit Approach

  Hee-yeon Kim, Sungjoon Yoon

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• Reproducibility in Thirty-five Years of Consumer Intentions Research: A Longitudinal Review and Directions for Future Research

  Vaibhav Shwetangbhai Diwanji

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• Insights into CS/D&CB from Thirty Years of Qualitative Research in the Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

  Newell D. Wright, Val Larsen

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• Validation and Adaptation into Spanish of the Revised Sense of Coherence Scale (SOC-R): A Scale Associated with Life Satisfaction

  Cecilia Yaccarini, Hugo Simkin, Rahel Bachem, Susana Azzollini

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• Organizational and Customer Moderators of Service Recovery on Consumer Forgiveness in Health Care

  L. Jean Harrison-Walker

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