Vol. 35 (2022): PRE-PUBLICATION: The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

Journal Articles

• Validation and Adaptation into Spanish of the Revised Sense of Coherence Scale (SOC-R): A Scale Associated with Life Satisfaction

  Cecilia Yaccarini, Hugo Simkin, Rahel Bachem, Susana Azzollini

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• Organizational and Customer Moderators of Service Recovery on Consumer Forgiveness in Health Care

  L. Jean Harrison-Walker

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• Reproducibility in Thirty-five Years of Consumer Intentions Research: A Longitudinal Review and Directions for Future Research

  Vaibhav Shwetangbhai Diwanji

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