Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior JCSDCB

Vol. 38 No. 2 (2025): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

Published: 2025-12-19

Journal Information

Journal Information

i-iv
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Letter from the Editor: Passing the Torch to the Next Editor

v
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Journal Articles

Customer Satisfaction through Mobile Applications: Conceptualising Mobile Atmospherics Using Structured Topic Modelling

Aishwarya Arora, Praveen S. Vadivel, Siddharth Deshmukh

1-29
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Consumer Satisfaction: Major Influences and Eras

Gillian S. Naylor, Jacqueline A. Williams

30-67
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Unfounded versus Dishonest Complaints: An Objective Assessment by a Team of Experts

Herm Joosten, Csilla Horváth

68-84
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Towards a Theory of Brand Hate: Empirical Evidence of Mediterranean Countries

Mohamed Assoud, Lahoucine Berbou, Luís Sérgio Vieira

85-114
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The Effect of Satisfaction on Performance and Vice Versa: An Empirical Study

Mussie Tessema, Afshan Younas, Frank Tenkorang, Zhezhu Wen, Huh-Jung Hahn

115-132
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Negative Brand Events, Corporate Response Strategies, and Consumers' Reactions: Theoretical Roots, Past, Present, and Future

Naghmeh Sheibani Moghadam, Masoud Keimasi

133-165
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Elderly Consumer Complaint Behavior: A Strategic Approach to Reducing Emotional Barriers and Promoting Engagement

Norbert Meiners

166-176
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The Expected-Real Gap: An Exploration of Psychological Factors

Imen Kouas, Fathi Akrout

177-196
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Bridging Mentoring, Marketing, and Consumer Satisfaction: The INFUSE Concept and Research Agenda

David Aron

197-204
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Antecedents of Consumer Misbehavior and Motivations

Fahri Karakaya, Nora Ganim Barnes

205-229
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The Role of Product Authenticity and Brand Experience in Customer Satisfaction: A Case Study of Imperial Delicacy in Vietnam's F&B Market

Vinh Minh Vo, Vuong Khang Huynh, Thuan Di Nguyen

230-251
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Customer Value Dimensions, Customer Engagement, and Continuance Usage Intention at Different Risk Levels: A Multi-Method Approach

Dhananjay Bapat, Rahul Khandelwal

252-281
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