Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior

Vol 29 (2016)

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Table of Contents

Journal Articles

CHOOSING BY SELECTING OR REJECTING: HOW DECISION STRATEGY INFLUENCES CONSUMER SATISFACTION
Jane Machin
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26
PERSONALITY TRAITS AND RE-PATRONAGE INTENTIONS AFTER SERVICE FAILURE
Reeti Agarwal, Ankit Mehrotra, Victor A. Barger
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22
HOW THE CUSTOMER FEEDBACK PROCESS CONTRIBUTES TO PERCEIVED CUSTOMER ORIENTATION AND AFFECTIVE COMMITMENT IN THE HIGHER EDUCATIONAL SERVICE CONTEXT
Kevin Celuch
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24
Thanks, I Guess: What Consumers Complain About When They Complain About Gifts
Deborah Y Cohn
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14
Toward Understanding the Impact of Attributes on Satisfaction in Different Price Tiers
Omar P. Woodham, Jacqueline A. Williams, Kimberly R. McNeil
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28
DIGITAL DYSFUNCTION: CONSUMER GRUDGEHOLDING AND RETALIATION IN THE DIGITAL ERA
David Aron
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12
COMPLAINING COMPLIMENTING AND WORD-OF-MOUTH
Gillian S Naylor
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12