Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior
Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior
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  3. Vol. 29 (2016)

Vol. 29 (2016)

Published: 2017-01-28

Full Issue

  • Requires Subscription or Fee PDF () (USD 10)

Journal Articles

  • CHOOSING BY SELECTING OR REJECTING: HOW DECISION STRATEGY INFLUENCES CONSUMER SATISFACTION
    Jane Machin
    26
    • Requires Subscription or Fee PDF (USD 5)
  • PERSONALITY TRAITS AND RE-PATRONAGE INTENTIONS AFTER SERVICE FAILURE
    Reeti Agarwal, Ankit Mehrotra, Victor A. Barger
    22
    • Requires Subscription or Fee PDF (USD 5)
  • HOW THE CUSTOMER FEEDBACK PROCESS CONTRIBUTES TO PERCEIVED CUSTOMER ORIENTATION AND AFFECTIVE COMMITMENT IN THE HIGHER EDUCATIONAL SERVICE CONTEXT
    Kevin Celuch
    24
    • Requires Subscription or Fee PDF (USD 5)
  • Thanks, I Guess: What Consumers Complain About When They Complain About Gifts
    Deborah Y Cohn
    14
    • Requires Subscription or Fee PDF (USD 5)
  • Toward Understanding the Impact of Attributes on Satisfaction in Different Price Tiers
    Omar P. Woodham, Jacqueline A. Williams, Kimberly R. McNeil
    28
    • Requires Subscription or Fee PDF (USD 5)
  • DIGITAL DYSFUNCTION: CONSUMER GRUDGEHOLDING AND RETALIATION IN THE DIGITAL ERA
    David Aron
    12
    • Requires Subscription or Fee PDF (USD 5)
  • COMPLAINING COMPLIMENTING AND WORD-OF-MOUTH
    Gillian S Naylor
    12
    • Requires Subscription or Fee PDF (USD 5)
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