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Submission Preparation Checklist

As part of the submission process, authors are required to check off their submission's compliance with all of the following items, and submissions may be returned to authors that do not adhere to these guidelines.
  • The submission has not been previously published, nor is it before another journal for consideration (or an explanation has been provided in Comments to the Editor).
  • The submission file is in Microsoft Word document file format.
  • Where available, DOIs for the references have been provided.
  • The text is single-spaced; uses a 12-point font; employs italics, rather than underlining (except with URL addresses); and all illustrations, figures, and tables are placed at the end.
  • The text adheres to the stylistic and bibliographic requirements outlined in the author guidelines, which is found in About the Journal.
  • If submitting to a peer-reviewed section of the journal, the instructions in Ensuring a Blind Review have been followed.

Author Guidelines

AUTHOR IDENTIFICATION: Because JCSDCB uses a double-blind, peer-review process it is inappropriate for authors to identify themselves or provide clues to their identity in their manuscripts. This means you must also INSPECT your document and remove any personally identifying information from your manuscript. In MS Word, go to FILE>INFO>CHECK FOR ISSUES>INSPECT DOCUMENT. The program will identify all personal information and allow you to remove them.

REFERENCES: Reference citations in the text of the manuscript should be in parentheses, by author's last name and year of publication, for example (Day 1977). If the author's name appears in a sentence the name should be followed by the year, for example, "...Day (1977)..." If a page is cited it should be
noted as follows: (Day 1977, p.26). If a citation has only two authors always use both authors' names (Day and Hunt 1978). If a citation has three or more authors, include all the authors' names the first time the citation appears. After the first appearance use only the name of the first author, for example, an article by Hunt, Day and Someone would be (Hunt, et al. 1978). In a series of citations in the same location, separate the citations with a semicolon, for example, (Day 1977; Hunt et al. 1978). Works published in the same year by the same author(s) should be differentiated by letters after the date, for 
example, Day 1977a; 1977b).

All references cited in the article and ONLY references cited in the article are to be fully listed in alphabetical order at the end of the article, with the author surnames followed by initials. Standard reference punctuation is expected and recent JCSDCB articles may be used for examples. Last names are required and other names should use initials. For example, use H.K. Hunt or R.L. Day, not H. Keith Hunt or Ralph L. Day. 

In general, we follow the latest APA citation guidelines, available at (click on the STYLE AND GRAMMAR GUIDELINES and follow the Citations and References links.

ACKNOWLEDGEMENTS: Acknowledgements may be used and put in a footnote on the first page.

SUBMISSION OF FINAL COPY: After a manuscript is accepted and all suggested revisions made, the final manuscript must be submitted through the website or as an e-mail attachment in Microsoft Word format. Specific formatting instructions will be provided to the contact author for each accepted article. It is important that these instructions be carefully followed.


Special Issue: Entrepreneurship and CS/D&CB

Special Issue: JCS/D&CB (Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior)

Special Issues are focused on a particular topic and they have a deadline for submission.  The Guest Editor(s) decide whether or not a given manuscript may be accepted after the stated deadline. 

Special Issue - Omni Channel Retail Environment

Special Issue: JCSDCB (Journal of Consumer Satisfaction Dissatisfaction & Complaining Behavior)

 Special Issues have focused scope.  They have deadline for submission.  It is the decision of the guest editor, whether manuscripts are reviewed on a rolling basis, or after the stated deadline. 


Special Issue: Satisfaction and Delight with Study Abroad Programs

Special Issue: JCSDCB (Journal of Consumer Satisfaction Dissatisfaction & Complaining Behavior)

The purpose of this special issue is to explore student satisfaction and delight with study abroad programs (or SAPs). These programs are defined as experiences that, under the guidance of university faculty or staff members, combine academic content with relevant cultural activities (Hill and Iyer, 2010).

All methodological perspectives are welcome for this special issue of the Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior. Suggested topics for this special issue include, but are not limited to, the following:

  • Study abroad as a TCE or extraordinary experience
  • Longitudinal satisfaction/dissatisfaction outcomes from study abroad
  • The impact of SAPs upon returning home
  • Aspects of the SAP that lead to superlative statements such as, “the best thing I’ve done in life.”
  • Faculty satisfaction/dissatisfaction leading and directing SAPs
  • Satisfaction with SAPs and the subsequent impact on alumni donations to colleges of business or sponsoring departments.
  • Why are some students dissatisfied with the study abroad experience?
  • Student discipline while abroad and its impact of overall satisfaction and dissatisfaction.
  • SAP destination countries and student satisfaction
  • The impact of alcohol consumption on the satisfaction or dissatisfaction with SAPs.
  • Communitas and satisfaction with study abroad.
  • Administrative policies, centralized study abroad planning, and faculty satisfaction leading and directing SAPs.
  • Satisfaction/dissatisfaction with SAP providers.
  • The impact of extraordinary events on SAP satisfaction/dissatisfaction (e.g., terrorist activities; the coronavirus).

Deadline for submission: September 15, 2020. Submit to Special Issue:  Satisfaction and Delight with Study Abroad Programs via


 Special Issues have focused scope.  They have a deadline for submission.  It is the decision of the guest editor, whether manuscripts are reviewed on a rolling basis, or after the stated deadline. 



Journal Articles


JCSDCB’S primary objective is to publish cutting-edge research related to the concept of satisfaction, as well as those constructs which serve as antecedents and/or outcomes of satisfying experiences. We are seeking manuscripts, which advance the field. The journal seeks to promote theory development in these areas via reporting quantitative and/or qualitative inquiries, as well as conceptual studies within the B2C or B2B environments. Relevance, timeliness and contribution are criteria, which are used to judge the suitability of a submission for consideration. Relevance and contribution should be clearly explicated.


There is no fee for manuscript processing and/or publishing materials in JCSDCB. Authors are obliged to participate in peer review process. All authors must have significantly contributed to the research. All authors are obliged to provide retractions or corrections of mistakes. A list of references, financial support must be provided. It is expressly forbidden to publish same research in more than one journal.

To protect JCSDCB, any and each author who allows a manuscript to be published in JCSDCB guarantees that the paper accepted for publication in JCSDCB is not copyrighted elsewhere or that all copyright clearances have been obtained and delivered to JCSDCB prior to any reviews being conducted and, if the article is subsequently accepted, also guarantees to pay any and all damages and legal expenses resulting from any copyright problem existing at the time of publication in JCSDCB. As the authors are the only ones who have full knowledge in this matter they are the ones who bear full responsibility and liability for full disclosure to JCSDCB.

FORMAT:  Manuscripts should be double-spaced and 12 pt. Times New Roman. Any length manuscript will be considered for publication. Relevance to the scope of JCSDCB and the contribution of the paper should be clearly articulated. All identifying information and document properties must be removed.

ABSTRACT:  Manuscripts must be accompanied by an abstract of at least 100 words, but less than 500 words. The reader should get a complete and clear understanding of the manuscripts paper’s research and findings. Contribution, methodologies, and findings must be clearly articulated in the abstract.

AUTHOR IDENTIFICATION:  Because JCSDCB uses a double blind, peer-review process it is inappropriate for authors to identify themselves or provide clues to their identity in their manuscripts, including the document properties.

REFERENCES:   APA style is expected. References should be hanging (.5). Endnote, or other citation coding, must be removed prior to submission.

ACKNOWLEDGEMENTS:  Acknowledgements are discouraged but may be used if required and will be placed at the end of the paper following the references section.


Manuscripts should be submitted via the website. Authors need to remove all identifying information from the manuscript. This includes ensuring the document properties are blank.

All of JCSDCB’s content is subjected to peer review. Reviewers have no conflict of interest. Reviewed articles will be treated confidentially. There is no charge for submitting a manuscript to JCSDCB.

Scholars serve as reviewers in a double-blind review process. Upon return of the reviews the editor makes the accept/reject/revise decision and the contact author is notified. Reviewers' comments are provided to the author(s).


JCSDCB takes all reasonable steps to identify and prevent the publication of papers where research misconduct has occurred. All submissions are subject to search for prior publication or unattributed sources. JCSDCB, or its editors, never encourage such misconduct, or knowingly allow such misconduct to take place. In the event that JCSDCB is made aware of any allegation of research misconduct, appropriate steps will be taken. Articles found to be in violation of a copyright or containing plagiarized material, or other research misconduct shall be subject to retraction or correction. Corrections, clarifications, retractions and apologies will be utilized when needed.


Papers can be submitted at any time and will be reviewed and accepted/rejected in as timely a fashion as possible. Manuscripts should be submitted to:

Manuscript Guidelines

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