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Submission Preparation Checklist

As part of the submission process, authors are required to check off their submission's compliance with all of the following items, and submissions may be returned to authors that do not adhere to these guidelines.
  • The submission has not been previously published, nor is it before another journal for consideration (or an explanation has been provided in Comments to the Editor).
  • The submission file is in Microsoft Word document file format.
  • Where available, URLs for the references have been provided.
  • The text is single-spaced; uses a 12-point font; employs italics, rather than underlining (except with URL addresses); and all illustrations, figures, and tables are placed at the end.
  • The text adheres to the stylistic and bibliographic requirements outlined in the Author Guidelines, which is found in About the Journal.
  • If submitting to a peer-reviewed section of the journal, the instructions in Ensuring a Blind Review have been followed.

Author Guidelines

AUTHOR IDENTIFICATION: Because JCSDCB uses a double blind, peer-review process it is inappropriate for authors to identify themselves or provide clues to their identity in their manuscripts. 

REFERENCES: Reference citations in the text of the manuscript should be in parentheses, by author's last name and year of publication, for example (Day 1977). If the author's name appears in a sentence the name should be followed by the year, for example, "...Day (1977)..." If a page is cited it should be
noted as follows: (Day 1977, p.26). If a citation has only two authors always use both authors' names (Day and Hunt 1978). If a citation has three or more authors, include all the authors' names the first time the citation appears. After the first appearance use only the name of the first author, for example, an
article by Hunt, Day and Someone would be (Hunt, et al. 1978). In a series of citations in the same location, separate the citations with a semicolon, for example, (Day 1977; Hunt et al. 1978). Works published in the same year by the same author(s) should be differentiated by letters after the date, for
example, Day 1977a; 1977b).

All references cited in the article and ONLY references cited in the article are to be fully listed in alphabetical order at the end of the article, with the first author surname first and other authors' names surname last. Standard reference punctuation is expected. Recent JCS/D&CB articles may be used for examples. First names as well as last names are required except where an author is known by their initial or initials, for example, H. Keith Hunt, not H. K. Hunt, or Ralph L. Day, not R. L. Day.

FOOTNOTES AND ENDNOTES: JCS/D&CB does not permit the use of footnotes. However, endnotes are often warranted and are therefore considered acceptable. Contact the Editor if you have questions about this matter.

ACKNOWLEDGEMENTS: Acknowledgements are discouraged but may be used if required and will be placed at the end of the paper following the references section.

SUBMISSION OF FINAL COPY: After a manuscript is accepted and all suggested revisions made, the final manuscript must be submitted as an e-mail attachment in Microsoft Word format. Specific formatting instructions will be provided to the contact author for each accepted article. It is important that these instructions be carefully followed.

CAMERA-READY COPY: Camera-ready art work for any graphics may be requested from the authors after the manuscript is accepted for publication. JCS/D&CB prints with black ink on white paper. No colors other than black ink are allowed. Tables and figures must have a white background. What may be
an attractive color figure in your manuscript could end up as uneven shading in the printed journal. Figures using shading sometimes do not print well.

Special Issue: Satisfaction and Delight with Study Abroad Programs

Special Issue: JCSDCB (Journal of Consumer Satisfaction Dissatisfaction & Complaining Behavior)

The purpose of this special issue is to explore student satisfaction and delight with study abroad programs (or SAPs). These programs are defined as experiences that, under the guidance of university faculty or staff members, combine academic content with relevant cultural activities (Hill and Iyer, 2010).

All methodological perspectives are welcome for this special issue of the Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior. Suggested topics for this special issue include, but are not limited to, the following:

  • Study abroad as a TCE or extraordinary experience
  • Longitudinal satisfaction/dissatisfaction outcomes from study abroad
  • The impact of SAPs upon returning home
  • Aspects of the SAP that lead to superlative statements such as, “the best thing I’ve done in life.”
  • Faculty satisfaction/dissatisfaction leading and directing SAPs
  • Satisfaction with SAPs and the subsequent impact on alumni donations to colleges of business or sponsoring departments.
  • Why are some students dissatisfied with the study abroad experience?
  • Student discipline while abroad and its impact of overall satisfaction and dissatisfaction.
  • SAP destination countries and student satisfaction
  • The impact of alcohol consumption on the satisfaction or dissatisfaction with SAPs.
  • Communitas and satisfaction with study abroad.
  • Administrative policies, centralized study abroad planning, and faculty satisfaction leading and directing SAPs.
  • Satisfaction/dissatisfaction with SAP providers.
  • The impact of extraordinary events on SAP satisfaction/dissatisfaction (e.g., terrorist activities; the coronavirus).

Deadline for submission: September 15, 2020. Submit to Special Issue:  Satisfaction and Delight with Study Abroad Programs via


 Special Issues have focused scope.  They have a deadline for submission.  It is the decision of the guest editor, whether manuscripts are reviewed on a rolling basis, or after the stated deadline. 



Journal Articles




JCSDCB’S primary objective is to publish cutting-edge research related to the concept of satisfaction, as well as those constructs which serve as antecedents and/or outcomes of satisfying experiences. We are seeking manuscripts, which advance the field. The journal seeks to promote theory development in these areas via reporting quantitative and/or qualitative inquiries, as well as conceptual studies within the B2C or B2B environments. Relevance, timeliness and contribution are criteria, which are used to judge the suitability of a submission for consideration. Relevance and contribution should be clearly explicated.


There is no fee for manuscript processing and/or publishing materials in JCSDCB. Authors are obliged to participate in peer review process. All authors must have significantly contributed to the research. All authors are obliged to provide retractions or corrections of mistakes. A list of references, financial support must be provided. It is expressly forbidden to publish same research in more than one journal.

To protect JCSDCB, any and each author who allows a manuscript to be published in JCSDCB guarantees that the paper accepted for publication in JCSDCB is not copyrighted elsewhere or that all copyright clearances have been obtained and delivered to JCSDCB prior to any reviews being conducted and, if the article is subsequently accepted, also guarantees to pay any and all damages and legal expenses resulting from any copyright problem existing at the time of publication in JCSDCB. As the authors are the only ones who have full knowledge in this matter they are the ones who bear full responsibility and liability for full disclosure to JCSDCB.

FORMAT:  Manuscripts should be double-spaced and 12 pt. Times New Roman. Any length manuscript will be considered for publication. Relevance to the scope of JCSDCB and the contribution of the paper should be clearly articulated. All identifying information and document properties must be removed.

ABSTRACT:  Manuscripts must be accompanied by an abstract of at least 100 words, but less than 500 words. The reader should get a complete and clear understanding of the manuscripts paper’s research and findings. Contribution, methodologies, and findings must be clearly articulated in the abstract.

AUTHOR IDENTIFICATION:  Because JCSDCB uses a double blind, peer-review process it is inappropriate for authors to identify themselves or provide clues to their identity in their manuscripts, including the document properties.

REFERENCES:   APA style is expected. References should be hanging (.5). Endnote, or other citation coding, must be removed prior to submission.

ACKNOWLEDGEMENTS:  Acknowledgements are discouraged but may be used if required and will be placed at the end of the paper following the references section.


Manuscripts should be submitted via the website. Authors need to remove all identifying information from the manuscript. This includes ensuring the document properties are blank.

All of JCSDCB’s content is subjected to peer-review. Reviewers have no conflict of interest. Reviewed articles will be treated confidentially. There is no charge for submitting a manuscript to JCSDCB.

Scholars serve as reviewers in a double blind review process. Upon return of the reviews the editor makes the accept/reject/revise decision and the contact author is notified. Reviewers' comments are provided to the author(s).


JCSDCB takes all reasonable steps to identify and prevent the publication of papers where research misconduct has occurred. All submissions are subject to search for prior publication or unattributed sources. JCSDCB, or its editors, never encourage such misconduct, or knowingly allow such misconduct to take place. In the event that JCSDCB is made aware of any allegation of research misconduct, appropriate steps will be taken. Articles found to be in violation of a copyright or containing plagiarized material, or other research misconduct, shall be subject to retraction or correction. Corrections, clarifications, retractions and apologies will be utilized when needed.


Papers can be submitted at any time and will be reviewed and accepted/rejected in as timely a fashion as possible. Manuscripts should be submitted to:

CSDCB CONFERENCES: The next conference is scheduled to be held June 2020 in Dublin Ireland. Papers and presentations of all kinds are welcome, as long as they are focused on satisfaction, dissatisfaction and/or complaining behavior, or related topics. The paper submission deadline is usually in early April. Contact for further information.

Manuscript Guidelines

Special Issue - Omni Channel Retail Environment

Special Issue: JCSDCB (Journal of Consumer Satisfaction Dissatisfaction & Complaining Behavior)

 Special Issues have focused scope.  They have deadline for submission.  It is the decision of the guest editor, whether manuscripts are reviewed on a rolling basis, or after the stated deadline. 


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