Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior

The primary objective of the Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, and our biennial conference, is to publish and disseminate cutting-edge research related to Consumer Outcomes such as satisfaction, loyalty and word-of-mouth. We invite research which examines constructs that serve as antecedents and/or outcomes of satisfying experiences. The journal seeks to promote theory development in these areas via reporting quantitative and/or qualitative inquiries, as well as conceptual studies within the B2C or B2B.

Announcements

 

Special Issue - Omni Channel Retailing

 

Marianne Bickle, Guest Editor.  For this special issue, we invite manuscripts that examine the antecedents or consequences of satisfying/dissatisfying Experiences within the Omni Channel Retail Environment.

Directions for submission

 

 
Posted: 2018-04-07 More...
 
More Announcements...

Vol 30 (2017)

Open Access Open Access  Restricted Access Subscription or Fee Access

Full Issue

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Table of Contents

Journal Articles

Newell Wright, Val Larsen
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14
Christopher King Manner
23
Elizabeth Crisp Crawford
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33
Steven A Taylor, Chiharu Ishida, Joon Ho Lim, Duleep Delpechitre
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20
Atieh Poushneh, Arturo Z. Vasquez
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22
Steven A Taylor, Nathan S. Hartman, Hoon Ho Lim
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20