Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior

The primary objective of the Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, and our biennial conference, is to publish and disseminate cutting-edge research related to Consumer Outcomes such as satisfaction, loyalty and word-of-mouth. We invite research which examines constructs that serve as antecedents and/or outcomes of satisfying experiences. The journal seeks to promote theory development in these areas via reporting quantitative and/or qualitative inquiries, as well as conceptual studies within the B2C or B2B.

Announcements

 

2018 CSDCB Conference - NYC June 19 -22, 2018

 

Hosted by NYIT.  Sessions on Long Island and in Manhattan.

https://faculty.unlv.edu/gnaylor/JCSDCB/2018%20Conference/2018.Flyer.2.pdf

 
Posted: 2017-07-26
 
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Vol 29 (2016)

Open Access Open Access  Restricted Access Subscription or Fee Access

Full Issue

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Table of Contents

Journal Articles

Jane Machin
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26
Reeti Agarwal, Ankit Mehrotra, Victor A. Barger
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22
Kevin Celuch
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24
Deborah Y Cohn
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14
Omar P. Woodham, Jacqueline A. Williams, Kimberly R. McNeil
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28
David Aron
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12
Gillian S Naylor
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12