Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

About the Journal

The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior (JCS/D&CB) invites research that examines constructs that serve as antecedents and/or consequences of satisfying or dissatisfying consumer experiences. The journal seeks to promote theory development in these areas via reporting quantitative and/or qualitative inquiries, as well as conceptual studies within relevant business disciplines. The journal is indexed in Scopus, EBSCOHost, and ProQuest, and is included in the Australian Business Deans Council (ABDC) Journal Quality List.