Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

About the Journal

The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior (JCS/D&CB) invites research that examines constructs that serve as antecedents and/or consequences of satisfying or dissatisfying consumer experiences. The journal seeks to promote theory development in these areas via reporting quantitative and/or qualitative inquiries, as well as conceptual studies within relevant business disciplines. JCS/D&CB was recently validated by Scopus and is indexed on Proquest.  JCS/D&CB is ranked as a B journal by the Australian Business Deans Council 2023 list.