The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior JCSDCB

About the Journal

The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior (JCSDCB) invites research that examines constructs that serve as antecedents and/or consequences of satisfying experiences. The journal seeks to promote theory development in these areas via reporting quantitative and/or qualitative inquiries, as well as conceptual studies within relevant business disciplines. JCSDCB was recently validated by Scopus and is indexed on Proquest. JCSDCB is ranked as a B journal by the Australian Business Deans Council 2019 list.

Announcements

Call for Papers: Entrepreneurship and CS/D&CB

2022-06-01

A special issue of the Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

Current Issue

Vol. 35 (2022): PRE-PUBLICATION: The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

Published: 2022-08-04

Journal Articles

Organizational and Customer Moderators of Service Recovery on Consumer Forgiveness in Health Care

L. Jean Harrison-Walker
- PDF
Do Consumer Values and Switching Barriers Influence Sharing Consumption Intention? A Cost-Benefit Approach

Hee-yeon Kim, Sungjoon Yoon
- PDF
Reproducibility in Thirty-five Years of Consumer Intentions Research: A Longitudinal Review and Directions for Future Research

Vaibhav Shwetangbhai Diwanji
- PDF
Insights into CS/D&CB from Thirty Years of Qualitative Research in the Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

Newell D. Wright, Val Larsen
- PDF
Validation and Adaptation into Spanish of the Revised Sense of Coherence Scale (SOC-R): A Scale Associated with Life Satisfaction

Cecilia Yaccarini, Hugo Simkin, Rahel Bachem, Susana Azzollini
- PDF

View All Issues

The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

About the Journal

Announcements

Call for Papers: Entrepreneurship and CS/D&CB

Current Issue

Journal Articles

Organizational and Customer Moderators of Service Recovery on Consumer Forgiveness in Health Care

Do Consumer Values and Switching Barriers Influence Sharing Consumption Intention? A Cost-Benefit Approach

Reproducibility in Thirty-five Years of Consumer Intentions Research: A Longitudinal Review and Directions for Future Research

Insights into CS/D&CB from Thirty Years of Qualitative Research in the Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

Validation and Adaptation into Spanish of the Revised Sense of Coherence Scale (SOC-R): A Scale Associated with Life Satisfaction

Information

Developed By