Promises, Promises: Industrial Buyer Satisfaction with Delivery Delays

Authors

  • Harold J. Ogden Saint Mary's University
  • Ronald E. Turner Queen's University

Abstract

The satisfaction responses of professional buyers resulting from different waiting situations are studied. These situations include times when delivery is made on time when promised for various lengths of time, and times when the buyer is advised that the original delivery date could not be met and an additional waiting period would be necessary. Drawing from various areas of literature, propositions are made and tested in a role play experiment

Downloads

Published

— Updated on 2022-03-04

Versions

  • 2022-03-04 (2)
  • (1)

Issue

Vol. 10 (1997): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

Section

Journal Articles

License

Each volume is copyrighted by Consumer Satisfaction, Dissatisfaction and Complaining Behavior. We encourage authors to submit published articles to research aggregators such as researchgate.net or academia.edu. You may use the PDF files from the published journal for submission to these aggregators.