An Exploratory Study of International Student Satisfaction

Abstract

The specific objectives of this study, conducted to measure international student satisfaction with their university experience, were to assess the effectiveness of services provided by the campus Office of International Student Services, to identify international students' problems in adjusting to campus life on this campus, and to measure international students' satisfaction with the university environment. The major finding was that students' perceptions of pre-arrival information were more important determinants of satisfaction than were some post­ arrival experiences. Neither the nature and severity of adjustment problems nor the level of participation in campus life were found to be significant predictors of satisfaction.