Homeowner Satisfaction

Abstract

In recent years, consumer satisfaction studies have focussed on issues of emotion. This has not been parallelled by interest in emotion arousing products. This paper reports the results of surveys with recent purchasers of owner-occupied detached housing owned for 24 months or less. Purchasers were asked about satisfaction with the home, the realtor, and the lender, using various satisfaction scales. Respondents were generally satisfied with the home, less so with certain purchase process elements. Attempts to relate causes and consequences of CS/D with the home met with mixed results. A scaled bounded by "Delighted/ Terrible" seemed to be the best single indicant of CSID.