Small Claims Court Litigant Satisfaction: It's How They Play the Game that Counts

Authors

  • Howard G. Schutz University of California, Davis
  • Roger Dickinson 801 12. St., Suite 500, Sacramento, CA 95814

Abstract

How do those who have contact with the courts rate their performance? Data collected from litigants in 8 California Small Claims Courts reveal that litigant satisfaction with small claims court is a function of the perceived helpfulness of court personnel, the availability of a fair hearing, and the extent to which one understands one's legal rights.

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Published

2022-08-04

Issue

Vol. 1 (1988): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

Section

Journal Articles

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