Vol. 28 (2015): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

Journal Articles

• A Historical Review and Future Research Agenda for the Field of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

  Andrew J. Dahl, James W. Peltier

  5-25

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• When Social Ties Bind: An Exploration of the Adverse Effects of Using Social Relationships to Make Purchases

  Bryan R. Johnson, William T. Ross

  26-44

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• Are U.S. Plus-Size Women Satisfied with Retail Clothing Store Environments?

  Marianne C Bickle, Katherine Annette Burnsed, Karen Lear Edwards

  45-60

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• Customer Complaint Behavior: An Examination of Cultural vs. Situational Factors

  Jeffrey G. Blodgett, Aysen Bakir, Alok Saklani, Manisha Bachheti, Shilpa Bhaskar

  61-74

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• How Employee Trustworthy Behaviors Interact to Emotionally Bond Service Customers

  Carl Saxby, Kevin Celuch, Anna Walz

  75-89

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• No Mercy for Products: Recovery Effects for Products and Services

  Giuseppe Catenazzo, Marcel Paulssen

  90-103

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• An Experiment in Managing Word of Mouth

  Douglas Pruden, Terry G. Vavra

  104-110

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