Vol. 3 (1990): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

Journal Articles

• Measurement Scales in Consumer SAtisfaction/Dissatisfaction

  Douglas R. Hausknecht

  1-11

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• The Dissatisfaction and Complaining Behavior of Vulnerable Consumers

  Alan R. Andreasen, Jean Manning

  12-20

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• Locus of Control, Fatalism, and Responses to Dissatisfaction: A Pilot Study

  Ellen R. Foxman, Peter V. Raven, Donald E. Stem

  21-28

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• The Customer Satisfaction Feedback Loop for Local Telephone Service

  James H. Drew, Ruth N. Bolton

  29-35

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• Investigations of the Social Determinants of Consumer Satisfaction and Dissatisfaction

  Richard Vezina, Francesco M. Nicosia

  36-41

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• The Relationship Between Overall Dealer Satisfaction, Satisfaction with the Attributes of Dealer Service, Intended Dealer Loyalty and Intended Brand Loyalty: A Dutch Automobile Case

  José Bloemer, Hans Kasper, Jos Lemmink

  42-47

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• Consumer Dissatisfaction in Growing Senior Markets

  Mona Doyle

  48-55

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• Consumer Problems and Satisfaction in a Retail Setting

  Valerie Schouten, W. Fred van Raaij

  56-60

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• An Integrated Model of Consumer Complaint Action Applied to Services: A Pilot Study

  Jane Kolodinsky, John Aleong

  61-70

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• Consumer Personal Values as Antecedents to Dyadic and Third Party Public Consumer Complaining Behavior: An Exploratory Study

  John C. Rogers, Terrell G. Williams

  71-81

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• An Analysis of the Social Aspects of Complain Reporting: A Survey of VCR Owners

  Robert C. Sorensen, William M. Strahle

  82-91

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• The Complaining Process in Norway: Five Steps to Justice

  Eivind Stø, Sidsel Glefjell

  92-99

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• Dimensions of Possession Satisfaction: A Preliminary Analysis

  Cliff Scott, William J. Lundstrom

  100-104

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• Attributing Performance Discrepancy: Dimensions, Causes, and Effects

  David K. Tse

  105-111

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• Myth and Reality in Customer Service: Good and Bad Service Sometimes Leads to Repurchase

  Richard A. Feinberg, Richard Widdows, Marlaya Hirsch-Wyncott, Charles Trappey

  112-114

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• Consumer Grudge Holding: An Empirical Analysis of Mother and Daughter Consumers

  Sally Francis, Leslie L. Davis

  115-116

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• Customer Grudgeholding: Further Conceptualization and Analysis

  H. David Hunt, H. Keith Hunt

  117-122

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