Vol. 23 (2010): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

Journal Articles

• An Exploratory Study of Satisfaction in Buyer-Seller Partnerships

  John H. Bantham

  1-30

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• The Impact of Satisfaction on Future Choices

  Con Korkofingas

  31-51

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• Service Attributes Satisfaction and Actual Repurchase Behavior: The Mediating Influence of Overall Satisfaction and Purchase Intention

  Syed H. Akhter

  52-64

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• Consumer Satisfaction and Redress with a Government Third-Party Complaints Agency

  Rebekah Russell-Bennett, Charmine E.J. Härtel, Judy Drennan

  65-82

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• Managing Satisfaction in the Automotive Industry: The Economics of Saving Expected Defectors

  John E. Dillard, Donald L. Bates

  83-94

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• The Effect of Retailer Communication on Customer Advocacy: The Moderating Role of Trust

  Anna M. Walz, Kevin G. Celuch

  95-110

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• A Glimpse into the Consumer Complaining Behavior of Immigrants

  Fanchen Meng, Sijun Wang, Susan Peters, Gary W. Lawson

  111-136

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• Different Englishes? Investigating Equivalency of the Affective-Response-to-Consumption (ARC) Scale amongst Geographically Disparate Groups of English Speaking Adults

  Alexandra Ganglmair-Wooliscroft, Ben Wooliscroft

  138-155

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