Vol. 24 (2011): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

Journal Articles

• Customer Loyalty, Repurchase and Satisfaction: A Meta-Analytical Review

  Tamilla Curtis, Russell Abratt, Dawna Rhoades, Paul Dion

  1-26

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• Equity Versus Utility: The Moderating Effect of Acquaintance

  Val Larsen, Newell D. Wright, Joseph M. Goodman

  27-41

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• An Examination of the Relationships and Interactions among Product, Brand, Personal and Service Provider Loyalty

  Gary J. Salegna, Farzaneh Fazel

  42-55

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• Understanding Triggers of Offline and Online Consumer Recommendations

  Nada Nasr Bechwati, Najoie I. Nasr

  59-68

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• Effects of Disliked Executional Techniques in Advertising: A Five-Country Comparison

  Kim-Shyan Fam, Reinhard Grohs, David S. Waller

  69-89

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• Body Image Dissatisfaction and Self-Esteem: A Consumer-Centric Exploration and a Proposed Research Agenda

  Anjala S. Krishen, Dominique Worthen

  90-105

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