This is an outdated version published on . Read the most recent version.

Project Remembrance: Looking Over Our Shoulder

Authors

  • Debra Perkins

Abstract

This is part 2 of the paper published in 1992 which looked at the formation and development of the Satisfaction/Dissatisfaction and Complaining Behavior streams of research.

Issue

Vol. 25 (2012): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

Section

Journal Articles

License

Each volume is copyrighted by Consumer Satisfaction, Dissatisfaction and Complaining Behavior. We encourage authors to submit published articles to research aggregators such as researchgate.net or academia.edu. You may use the PDF files from the published journal for submission to these aggregators.