This is an outdated version published on . Read the most recent version.
Delight on the Nile: An Ethnography of Experiences that Produce Delight
Abstract
The authors investigated the concept of delight using an ethnographic approach. Specifically the analysis focused on the antecedents of delight, as experienced during a tour to Egypt. Results of the analysis showed that participant characteristics and situational variables play a role in producing delight. Experiences occurring during the trip produced positive affect, arousal and surprise which resulted in delight. Implications for managers and future research are given.Issue
Section
Journal Articles
License
Each volume is copyrighted by Consumer Satisfaction, Dissatisfaction and Complaining Behavior. We encourage authors to submit published articles to research aggregators such as researchgate.net or academia.edu. You may use the PDF files from the published journal for submission to these aggregators.