Delays in Service Encounters as Sources of Customer Dissatisfaction

Authors

  • Laurette Dubé-Rioux Cornell
  • Bernd H. Schmitt Columbia
  • France Leclerc Cornell

Abstract

No abstract

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Published

2022-08-04

Issue

Vol. 2 (1989): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

Section

Journal Articles

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