Vol. 2 (1989): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

Journal Articles

• Processing of the Satisfaction Response in Consumption: A Suggested Framework and research Propositions

  Richard L. Oliver

  1-16

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• Expectations and Disconfirmation Beliefs as Predictors of Consumer Satisfaction, Repurchase Intention, and Complaining Behavior: An Empirical Study

  Diane Halstead

  17-21

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• An Elaboration Likelihood Model Explanation of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

  Jeff A. Kasmer

  22-27

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• Measurement Instrument Development Using Two Competing Concepts of Customer Satisfaction

  Ann R. Cooper, M. Bixby Cooper, Dale F. Duhan

  28-35

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• Constrained Satisfaction: Legal Constraints Upon Consumer Behavior in the Consumption of Alcoholic Beverages and Implications for Public Policy

  James Kent Pinney, Larry Strate, Leonard E. Goodall

  36-42

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• The Illusion of Consumer Satisfaction

  José M. M. Bloemer, Theo B. C. Poiesz

  43-48

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• A "Desires as Standard" Model of Consumer Satisfaction

  Richard W. Olshavsky, Richard A. Spreng

  49-54

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• Guilt as an Antecedent to the Consumer Evaluation Process in the Services Context

  Claire P. Bolfing, Andrew M. Forman

  55-62

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• Effect of Consumer Socialization on Clothing Satisfaction

  Sally Francis, Leslie L. Davis

  63-66

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• Consumer Satisfaction/Dissatisfaction with Rainchecks

  J. Patrick Kelly, Hugh Cannon, H. Keith Hunt

  67-69

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• From Involvement to Satisfaction in Media Consumption

  Yves Evrard

  70-74

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• Delays in Service Encounters as Sources of Customer Dissatisfaction

  Laurette Dubé-Rioux, Bernd H. Schmitt, France Leclerc

  75-78

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• A Study on the Consumer Satisfaction/Dissatisfaction with the Bus System in The People's Republic of China

  Dong Hwan Lee, Hans B. Thorelli

  79-86

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• Salient Dimensions of Perceived Fairness in Resolution of Service Complaints

  Cathy Goodwin, Ivan Ross

  87-92

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• Consumer Behavior and Product Safety: The Case of Risk Compensation by Dissatisfied Consumers

  Dirk Standop

  93-97

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• An Investigation of the Effect of Lifestyle, Sex Roles, and Demographics on the Complaining Behavior of New Zealand Women

  William Strahle, Michael Duffy, Ralph L. Day

  98-110

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• Moderating the Effect of Point-of-Sale Information and Consumer Satisfaction

  Mary L. Carsky

  111-119

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• Explaining Queueing Behavior

  Robert East

  120-123

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