Thank You, H. Keith Hunt
I first came into contact with Keith over 30 years ago. I had just created and been appointed to manage Israel's first modern complaint handling department in 1989, and needed to tap into as many resources as I could to figure out what I was doing. One of those resources was the ACR, and Keith gladly helped me out. I became a member and ordered a few volumes of the conference proceedings. He made it a point to write something witty or profound on the invoice. I knew then that Keith was a very special person. TO KEEP READING, PLEASE CLICK ON THE PDF LINK FOR THE FULL ARTICLE.
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