Vol. 35 (2022): Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

Journal Articles

Letter From the Editor: Thirty-five Years of the Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

Newell D. Wright

1-2
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Satisfaction as a Mediator Between Brand Experience Dimensions and Word-of-Mouth for Digital Banking Services: Does Gender and Age Matter?

Dhananjay Bapat, M. Kannadhasan

3-25
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Organizational and Customer Moderators of Service Recovery on Consumer Forgiveness in Health Care

L. Jean Harrison-Walker

26-51
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Exploring the Impact of Consumer Satisfaction on the Co-Creation of a Global Knowledge Brand

Achutha Jois, Somnath Chakrabarti, Anne-Françoise Audrain Pontevia

52-75
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Measuring Sharing Economy Satisfaction with Star Ratings: Overall Satisfaction versus Satisfaction with the Service Provider

Michael Frechette, Nikki Wingate

76-98
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Do Consumer Values and Switching Barriers Influence Sharing Consumption Intention? A Cost-Benefit Approach

Hee-yeon Kim, Sungjoon Yoon

99-120
- PDF
The Effect of Customer Demotion on Consumer Affective and Behavioral Response in Restaurant Loyalty Programs

Fathony Rahman, Primidya K.M. Soesilo

121-145
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Validation and Adaptation into Spanish of the Revised Sense of Coherence Scale (SOC-R): A Scale Associated with Life Satisfaction

Cecilia Yaccarini, Hugo Simkin, Rahel Bachem, Susana Azzollini

146-156
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Reproducibility in Thirty-five Years of Consumer Intentions Research: A Longitudinal Review and Directions for Future Research

Vaibhav Shwetangbhai Diwanji

157-184
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Does the Customer Complain or Compliment? Nudging Them to Feel Grateful

Bala Subramanian R, Munish Thakur, Manjula N

185-200
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H. Keith Hunt Festschrift

H. Keith Hunt on Consumer Behavior: Understanding His Contribution

Laura Egan, David Aron

201-217
- PDF
H. Keith Hunt: Visionary and Mentor

David Aron

218-219
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Thank You, H. Keith Hunt

Moshe Davidow

220
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H. Keith Hunt: Inclusiveness and Leadership

James H. Drew

221
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What I Wish to Say About H. Keith Hunt

Douglas B. Grisaffe

222
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H. Keith Hunt: Mentor and Friend

Jonathan C. Huefner

223-224
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Thank You, Keith!

Gillian S. Naylor

225
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Dr. H. Keith Hunt, 1994-Present: A Research Icon Empowers Diversity, Equity, Inclusion and Belonging in the Marketing Academic Discipline

Jacqueline A. Williams

226-228
- PDF

Journal Information

Journal Information
- PDF

Journal Articles

Letter From the Editor: Thirty-five Years of the Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

Satisfaction as a Mediator Between Brand Experience Dimensions and Word-of-Mouth for Digital Banking Services: Does Gender and Age Matter?

Organizational and Customer Moderators of Service Recovery on Consumer Forgiveness in Health Care

Exploring the Impact of Consumer Satisfaction on the Co-Creation of a Global Knowledge Brand

Measuring Sharing Economy Satisfaction with Star Ratings: Overall Satisfaction versus Satisfaction with the Service Provider

Do Consumer Values and Switching Barriers Influence Sharing Consumption Intention? A Cost-Benefit Approach

The Effect of Customer Demotion on Consumer Affective and Behavioral Response in Restaurant Loyalty Programs

Validation and Adaptation into Spanish of the Revised Sense of Coherence Scale (SOC-R): A Scale Associated with Life Satisfaction

Reproducibility in Thirty-five Years of Consumer Intentions Research: A Longitudinal Review and Directions for Future Research

Does the Customer Complain or Compliment? Nudging Them to Feel Grateful

H. Keith Hunt Festschrift

H. Keith Hunt on Consumer Behavior: Understanding His Contribution

H. Keith Hunt: Visionary and Mentor

Thank You, H. Keith Hunt

H. Keith Hunt: Inclusiveness and Leadership

What I Wish to Say About H. Keith Hunt

H. Keith Hunt: Mentor and Friend

Thank You, Keith!

Dr. H. Keith Hunt, 1994-Present: A Research Icon Empowers Diversity, Equity, Inclusion and Belonging in the Marketing Academic Discipline

Journal Information

Journal Information

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