Vol. 30 (2017): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

Journal Articles

• Impact on and of the Journal of Consumer Satisfaction, Dissatisfaction, and Complaining Behavior: A 30 Year Retrospective

  Val Larsen, Newell D. Wright

  5-18

  • PDF

• Who Posts Online Customer Reviews? The Role of Sociodemographics and Personality Traits

  Christopher King Manner, Wilburn C. Lane

  19-42

  • PDF

• A More Personalized Satisfaction Model: Including the BFI-44 in the American Customer Satisfaction Model

  Elizabeth Crisp Crawford, Jeremy Jackson, Andrew Pritchard

  43-76

  • PDF

• Transformative Service Practice in Higher Education: A Cautionary Note

  Steven A Taylor, Chiharu Ishida, Joon Ho Lim, Duleep Delpechitre

  77-96

  • PDF

• Customer Present Dissatisfaction and Future Satisfaction with Augmented Reality used in Shopping and Entertainment

  Atieh Poushneh, Arturo Z. Vasquez

  97-118

  • PDF

• Customer Journeys Through the Eyes of Undergraduate College Students

  Steven A Taylor, Nathan S. Hartman, Hoon Ho Lim

  119-138

  • PDF