Vol. 33 (2020): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

Journal Articles

• Characterizing Consumer Suggestion Sharing: Theoretical and Empirical Perspectives

  Thomas Burnham

  1 - 22

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• Intense Customer Satisfaction while Studying Abroad: Study Abroad as a Transcendent Customer Experience

  Michael J. Petersen, Newell D. Wright, David Aron

  23-45

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• Students' Satisfaction with a Study Abroad Program

  Aysen Bakir, Nesrin Bakir, Jeffrey G. Blodgett

  46 - 62

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• Aggregate Consumer Satisfaction: The Telos of Marketing

  Val Larsen, Newell D. Wright

  63 - 77

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