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Elders' Satisfaction with Community Based Health Care Services

Authors

  • Jane Kolodinsky
  • Lee Shirey

Abstract

Using a sample of 165 disabled elders, aged 50 and over, receiving in home formal care giving, we estimate satisfaction with community based services and compare two different dependent variables. The first is a measure of the probability of being "very satisfied" and the second is the concept of a satisfaction GPA (grade point average). The models perform similarly. Controlling for health and other socio-economic variables, we find that communication, courtesy, and reliability of caregivers have the greatest impact on satisfaction.

Issue

Vol. 12 (1999): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

Section

Journal Articles

License

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