Vol. 5 (1992): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

Journal Articles

• The Effects of Satisfaction and Complaining Behavior on Consumer Repurchase Intentions

  Diane Halstead, Thomas J. Page Jr.

  1-11

  • PDF

• Measurement and Evaluation of Satisfaction Processes in a Dyadic Setting

  Hudson P. Rogers, Reginald M. Peyton, Robert L. Berl

  12-23

  • PDF

• Estimating Models of Determination of Consumer Satisfaction: An Alternative Approach

  Denyse Laberge Dagenais, Carole P. Duhaime

  24-35

  • PDF

• A System for Estimating Complaints, Complaint Resolution and Subsequent Purchases of Professional and Personal Services

  Jane Kolodinsky

  36-44

  • PDF

• A Desires-As-Standard Model of Consumer Satisfaction: Implications for Measuring Satisfaction

  Richard A. Spreng, Richard W. Olshavsky

  45-54

  • PDF

• Consumer Decision Making Following A Failed Service Encounter: A Pilot Study

  Stephen S. Tax, Murali Chandrashekaran

  55-68

  • PDF

• Satisfaction Work: The Joint Production of Patient Satisfaction by Health Care Providers and Patients

  John E. Swan

  69-80

  • PDF

• Personal Values and Purchase Dissatisfaction Response

  John C. Rogers, Steven C. Ross, Terrell G. Williams

  81-92

  • PDF

• Toward an Integrated Conceptual Model of Consumer Complaining Behavior

  Jeffrey G. Blodgett, Donald H. Granbois

  93-103

  • PDF

• A Comparison of Current Models of Consumer Satisfaction/Dissatisfaction

  Sunil Erevelles, Clark Leavitt

  104-114

  • PDF

• The Effects of Denominational Dissatisfaction and Anomie on Involvement and Complaint Intentions: An Exploratory Model for Religious Services

  Brent G. Goff, Manton C. Gibbs

  115-126

  • PDF

• Consumer Satisfaction, Dissatisfaction and Advertising Complaints

  Eivind Stø, Sidsel Glefjell

  127-138

  • PDF

• Product Satisfaction Explained by Satisfaction and Complaints Regarding Product Characteristics

  Norleen M. Ackerman, Leona K. Hawks

  139-147

  • PDF

• Effect of Disconfirmed Expectancy on Consumer Attributions: A Study of Durable Products

  A. K. Srivastava

  148-161

  • PDF

• Effect of Clothing Interest on Clothing Deprivation/Dissatisfaction

  Sally K. Francis

  162-167

  • PDF

• Intrinsic Cues as Predictors of Perceived Quality of Apparel

  Ann Marie Fiore, Mary Lynn Damhorst

  168-178

  • PDF

• A Study of Consumer Complaining Behavior: VCR Owners in Puerto Rico

  William M. Strahle, Sigfredo A. Hernandez, Hector L. Garcia, Robert C. Sorensen

  179-191

  • PDF

• Differentiation of Satisfied Users and Dissatisfied Users of In-Home Electronic Shopping Mode: An Exploratory Study

  Soyeon Shim, Marianne Y. Mahoney

  192-200

  • PDF

• Hispanic Consumer Attitudes Toward Occupational Service Providers: Satisfaction, Quality, and Selection Criteria

  Katherine V. Diaz-Knauf, Howard G. Schutz, Roberta Y. Almeida

  201-212

  • PDF

• A&B Telemarketing: A Case Study in Consumer Dissatisfaction and Complaining Behavior

  James Kent Pinney, Larry Strate

  213-222

  • PDF

• Roots: A Folk History of the Consumer Satisfaction Literature

  Ralph L. Day, Debra S. Perkins

  223-227

  • PDF

• Brand and Store Avoidance: The Behavioral Expression of Dissatisfaction

  Jonathan C. Huefner, H. Keith Hunt

  228-232

  • PDF