Thirteen Years of Thirteen Leading Journals: A Bibliography of Research in the Area of Consumer Satisfaction, Dissatisfaction and Complaining Behavior.

Authors

  • Charles D. Stevens North Dakota State University

Keywords:

satisfaction, dissatisfaction, complaining, complaint, compliment, retaliation, grudge, revenge, rage, brand love, brand hate, service recovery, word-of-mouth

Abstract

A detailed search was conducted to create a bibliography of articles related to the mission of the Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior (JCS/D&CB). Specifically, the abstracts of articles published in thirteen leading marketing-related journals over the period of 2010 – 2022 were searched for a list of key terms related to the mission of the JCS/D&CB. This effort resulted in a bibliography of just over 1,400 entries.

References

Google Scholar (2022). Top Marketing Publications. https://scholar.google.com/citations?view_op=top_venues&hl=en&vq=bus_marketing

Hult, G. T. M., Reimann, M., & Schilke, O. (2009). Worldwide faculty perceptions of marketing journals: Rankings, trends, comparisons, and segmentations. Global Edge Business Review, 3(3), 1-23.

Larsen, V. & Wright, N.D. (2017). Impact on and of the Journal of Consumer Satisfaction, Dissatisfaction, and Complaining Behavior: A 30-year retrospective. Journal of Consumer Satisfaction, Dissatisfaction, and Complaining Behavior, 30, 5-18. https://jcsdcb.com/index.php/JCSDCB/article/view/255

Perkins, D.S. (1993). An update of the CS/D&CB bibliography: Revolution and evolution. Journal of Consumer Satisfaction, Dissatisfaction, and Complaining Behavior, 6, 217-279. https://jcsdcb.com/index.php/JCSDCB/article/view/625

Perkins, D.S. (1991). A consumer satisfaction, dissatisfaction and complaining behavior bibliography: 1982-1990. Journal of Consumer Satisfaction, Dissatisfaction, and Complaining Behavior, 4, 194-228. https://jcsdcb.com/index.php/JCSDCB/article/view/702

Downloads

Published

2023-04-21

Issue

Vol. 36 No. 1 (2023): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

Section

Special Section: Conducting Research in CS/D&CB

License

Each volume is copyrighted by Consumer Satisfaction, Dissatisfaction and Complaining Behavior. We encourage authors to submit published articles to research aggregators such as researchgate.net or academia.edu. You may use the PDF files from the published journal for submission to these aggregators.