Thirteen Years of Thirteen Leading Journals: A Bibliography of Research in the Area of Consumer Satisfaction, Dissatisfaction and Complaining Behavior.

Authors

  • Charles D. Stevens North Dakota State University

Keywords:

satisfaction, dissatisfaction, complaining, complaint, compliment, retaliation, grudge, revenge, rage, brand love, brand hate, service recovery, word-of-mouth

Abstract

A detailed search was conducted to create a bibliography of articles related to the mission of the Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior (JCS/D&CB). Specifically, the abstracts of articles published in thirteen leading marketing-related journals over the period of 2010 – 2022 were searched for a list of key terms related to the mission of the JCS/D&CB. This effort resulted in a bibliography of just over 1,400 entries.

References

Google Scholar (2022). Top Marketing Publications. https://scholar.google.com/citations?view_op=top_venues&hl=en&vq=bus_marketing

Hult, G. T. M., Reimann, M., & Schilke, O. (2009). Worldwide faculty perceptions of marketing journals: Rankings, trends, comparisons, and segmentations. Global Edge Business Review, 3(3), 1-23.

Larsen, V. & Wright, N.D. (2017). Impact on and of the Journal of Consumer Satisfaction, Dissatisfaction, and Complaining Behavior: A 30-year retrospective. Journal of Consumer Satisfaction, Dissatisfaction, and Complaining Behavior, 30, 5-18. https://jcsdcb.com/index.php/JCSDCB/article/view/255

Perkins, D.S. (1993). An update of the CS/D&CB bibliography: Revolution and evolution. Journal of Consumer Satisfaction, Dissatisfaction, and Complaining Behavior, 6, 217-279. https://jcsdcb.com/index.php/JCSDCB/article/view/625

Perkins, D.S. (1991). A consumer satisfaction, dissatisfaction and complaining behavior bibliography: 1982-1990. Journal of Consumer Satisfaction, Dissatisfaction, and Complaining Behavior, 4, 194-228. https://jcsdcb.com/index.php/JCSDCB/article/view/702

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Published

2022-09-14