Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior JCSDCB

Vol. 37 No. 1 (2024): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

Published: 2024-05-08

Journal Articles

Letter from the Editor: Latest Research and Special Issue

Newell D. Wright

1-2
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Multidimensional Perception of Manipulation Scale Validation and its Impact on Satisfaction with the Visit

Bilitis Berthiaume, Lova Rajaobelina, Line Ricard

3-32
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The Effects of Relationship Quality and Duration on Negative Word-of-Mouth After a Low-Contact Service Failure

Tuğberk Kara, Tugba Tugrul

33-50
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Finding the Sweet Spots: Optimizing Compensation in Proactive Service Recovery: Optimal Compensation in Service Recovery

Nayyer Naseem, Sujay Dutta, Attila Yaprak

51-83
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The Year 2023 in Thirteen Leading Journals: A Bibliography of Research in the Area of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

Charles D. Stevens

84-97
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Special Issue: Senior Consumers and CS/D&CB. Editors: Norbert Meiners and George W. Leeson.

Dynamics of the Senior Consumer Market: A Review and Research Agenda

Ruchika Sachdeva

98-123
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Consumer (Non) Complaint Behavior: A Comparative Study of Senior Consumers in Germany Before and After the COVID-19 Pandemic

Norbert Meiners, Elmar Reucher, Hafiz T. A. Khan

124-140
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The Luxury to Complain: Seniors' Perceptions of Luxury Fine Dining

Jacqueline K. Eastman, F. Mark Case

141-166
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Beyond the Checkout Line: Examining the Impact of the Satisfaction-Loyalty and Barriers on BOPIS and Curbside Adoption Among Senior Consumer Grocery Shoppers

Samantha C. Gibson, Andrew J. Dahl, Maxwell K. Hsu

167-186
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Investigating User Experience of HRI in the Context of a Realistic Retail Scenario - The Influence of Consumer Age on the Evaluation of a Humanoid Service Robot

Tom Ferber, Daryoush Vaziri

187-201
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Can the Memory Trail Tell a Story to Anticipate the Future Panic Buying Behavior of Elderly Consumers? A Mixed Methods Approach

Subhajit Bhattacharya, Arijit Das, Arunava Dalal

202-233
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Journal Information

Journal Information

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