An Update of the CS/D&CB Bibliography: Revolution and Evolution
The CS/D&CB bibliography has been updated to include an additional 1700 entries. New Search terms include life, marital, service, product, student, educational, medical, dental and citizen satisfaction/dissatisfaction and complaining.
Each volume is copyrighted by Consumer Satisfaction, Dissatisfaction and Complaining Behavior. We encourage authors to submit published articles to research aggregators such as researchgate.net or academia.edu. You may use the PDF files from the published journal for submission to these aggregators.