Vol. 6 (1993): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

Journal Articles

• Developing and Applying Consumer Satisfaction Knowledge: Implications for Future Research

  Robert B. Woodruff

  1-11

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• Profiles of Consumer Emotions and Satisfaction in Ownership and Usage

  Richard L. Oliver, Robert A. Westbrook

  12-27

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• Consumer Satisfaction Research: 1983-1992 Accomplishments and Future Directions

  John E. Swan, I. Fredrick Trawick Jr.

  28-33

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• Integration, Model Development and Behavioral Advice: Three Directions for Satisfaction Research

  Donald H. Granbois

  34-39

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• CD/D&CB Research Suggestions and Observations for the 1990's

  H. Keith Hunt

  40-42

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• Customer Satisfaction/Service Quality Research: The Defense Logistics Agency

  John T. Mentzer, Carol C. Bienstock, Kenneth B. Kahn

  43-49

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• The Impact of Perceived Value on Consumer Satisfaction

  Richard A. Spreng, Andrea L. Dixon, Richard W. Olshavsky

  50-55

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• Exploring the Concept of Retrieved Expectations

  Diane Halstead

  56-62

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• Comparison Standards: Exploring Their Variety and the Circumstances Surrounding Their Use

  Sarah Fisher Gardial, Robert B. Woodruff, Mary Jane Burns, David W. Schumann, Scott Clemons

  63-73

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• Word-of-Mouth in Consumer Decision-Making: An Agenda for Research

  Stephen S. Tax, Murali Chandrashekaran, Tim Christiansen

  74-80

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• Social Influence and the Decision to Complain: Investigations on the Role of Advice

  Teresa N. Malafi, Marie A. Cini, Sarah L. Taub, Jennifer Bertolami

  81-89

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• Disconfirmation of Expectations and the Gap Model of Service Quality: An Integrated Paradigm

  Paul G. Patterson, Lester W. Johnson

  90-99

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• The Effects of Distributive and Interactional Justice on Complainants' Repatronage Intentions and Negative Word-of-Mouth Intentions

  Jeffrey G. Blodgett, Stephen S. Tax

  100-110

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• Some Consumption Orientations Associated with Propensity to Complain

  Richard Parker, G. Ray Funkhouser, Anindya Chatterjee

  111-117

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• Different Comparison Standards as Determinants of Service Quality

  Veronica Liljander, Tore Strandvik

  118-132

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• Evaluating the Impact of Service Quality Disconfirmations on Store Choice

  James B. Wiley, Paul D. Larson

  133-140

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• The Citizen's Charter: The United Kingdom's Commitment to Customer Satisfaction in the Public Service Sector

  J. Kent Pinney

  141-157

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• Materialism and Life Satisfaction: A Meta-Analysis

  Newell D. Wright, Val Larsen

  158-165

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• Determinants of Consumers' Satisfaction with Service: A Preliminary Study

  Mengkuan Lai, Richard Widdows

  166-174

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• Consumer Complain Behaviors of Market Mavens

  Mark Slama, Marianne D'Onofrio, Kevin G. Celuch

  175-180

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• Consumer Satisfaction with Available Selection for those who Wear Different-Size Maternity Wear

  Janine W. Manley, Rinn M. Cloud

  181-186

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• Assessing Satisfaction with the University Experience: An International Perspective

  Richard S. Lapidus, Jacqueline J. Brown

  187-195

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• TV-Shopping in Scandinavia: Consumer Satisfaction, Dissatisfaction and Complaining Behavior

  Toni Benterud, Eivind Stø

  196-203

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• Postdis: A Short Rating Scale for Measuring Post Purchase Dissonance

  Cameron Montgomery, James H. Barnes

  204-216

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• An Update of the CS/D&CB Bibliography: Revolution and Evolution

  Debra S. Perkins

  217-279

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