Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior JCSDCB

Vol. 31 (2018): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

Published: 2019-02-15

Journal Articles

Difference Of Opinion Or Something Sinister? Context Effects On Consumer Responses To Exposure To Erroneous Product Information In The Blogosphere

James D Doyle, Louise A Heslop

1-20
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Price And Quality Value Influences On Retail Customer Satisfaction And Loyalty

Thomas L. Powers, Eric P. Jack, Seongwon Choi

21-39
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Consumer Complaint Behavior: A comparison between Saudi Consumers and Filipino Migrants

Saeed Badghish, John Stanton, Jonathon Hu

40-66
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Special Issue - Omni Channel Retail Environment

Methods of Shopping and Complaining May Change as a Result of Technology, but one Thing Remains the Same: Consumer Satisfaction Reigns Supreme

Marianne Bickle

67-70
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The Roles Of Trust And Confidence In Customer Citizenship Behavior

Kevin Celuch, Anna M. Walz, Logan Hartman

90-111
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Motivations and Outcomes of Seeking Online Consumer Reviews: A Literature Synthesis

Vartika Srivastava, Arti D. Kalro

112 - 141
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The Relational Drivers Of Commitment For Different Customer Groups

Kevin Celuch, Anna Walz, Aleisha Jones

142-167
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The Effects of Perceived Quality and Usefulness of Consumer Reviews on Review Reading and Purchase Intention

Heesook Hong, Hye-Shin Kim, Sharron J Lennon

71-89
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