Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior JCSDCB

Vol. 37 No. 2 (2024): The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

Published: 2024-11-27

Journal Articles

Letter from the Editor

Newell D. Wright

1-2
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Choosing the Forest or the Trees: Consumer Satisfaction When Choosing Bundled vs. a la Carte Options

Eunice Kim

3-21
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Consumer Response to Negative Shopping Experiences

Ronald Larson, Hannah Batterson

22-42
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A Half-Century of SERVQUAL: Exploring its Impact and Future Directions in Service Quality Research

Gillian S. Naylor

43-68
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The Influence of Group Interactions and Emotions on Satisfaction Change and Intention to Recommend

Ghazal Rootia, Elten D. Briggs

69-102
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Service Exemptions are a Complaint Away: Moderated Mediation Analysis of Consumer Entitlement on Consumer Service Hypocrisy

Stephen Bok, James Shum, Maria Lee

103-125
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The Dark Side of Brand Loyalty in Retail: Sense of Entitlement and Likelihood of Misbehavior in Loyal Customers

Anurag Dugar, Pankaj Chamola

146-165
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Causes and Effects of Brand Hate in the Smartphone Industry of Hungary: A Comparison Between Generation Y and Generation Z

Shaista Jabeen

166-187
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The Role of Brand Image and Brand Love in the Relationship Between Perceived Cause-Related Marketing and Repurchase Intention

An Thanh Nguyen, Luc Tan Phan, Quang Hai Nguyen

188-207
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Achieving Intention to Recommend with Consumer Arrogance as an Antecedent

Shalini Nath Tripathi, Shalini Srivastava, Nishtha Malik, Alok Kumar

208-230
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CS/D&CB at the Confluence of Entrepreneurial Marketing, Social Entrepreneurship, Commercial Entrepreneurship, and Psychosocial Consumer Behavior

Linden Dalecki

231-252
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Improving Manuscript Quality and Fit: A Guide for Authors Submitting to the Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

Newell D. Wright, Gillian S. Naylor

253-274
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Journal Information

Journal Information

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